ComplaintsforTip Top Meats

• Initial Complaint

  02/12/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  I bought some grocery at this small market yesterday, February 11th. I was really surprised that prices on things I bought and on the receipt do not match. Since there is no sales tax on grocery, I asked the guy at the register, why prices do not match. He said that they apply 4% Fee and computer does it automatically on all items. I asked what kind of Fee it is, what is the name of this Fee , but they cannot explain. There is also no any note or sign about any Fee of 4%. It made me thinking that they do some illegal operation. I bought just basic stuff like bread, coffe cake, sour cabbage, liver. What is 4% Fee they are adding and why the receipt doesn't show the separate line for Fee???? I attached the receipt and food ******.

  

  Business response

  02/20/2024

  Dear **************, 

   

  Thank you for reaching out to us through the Better Business Bureau sharing your concerns. We understand your frustration regarding our dual pricing structure, where we offer different prices for cash and card transactions. (The prices labeled are cash prices). 

  The pricing differential reflects the costs associated with processing card payments, including transaction fees and processing charges imposed by financial institutions. By offering a cash discount, we aim to provide transparency and fairness to all our customers.

  We apologize for any inconvenience this may have caused you, and we appreciate your feedback. Your satisfaction is important to us, and we will take your comments into considerations we continually evaluate and improve our business practices.

  If you have any further questions or concerns, please feel free to contact us directly. We value your patronage and look forward to serving you in the future.

   

  Warm Regards, 

   

  *****************************

  General Manager/Owner

  Tip Top Meats

  ************

  Customer response

  02/21/2024

  What they replied is not true. I paid by cash. They added 4% fee to each item without any notice. They did not have any separate line for a card fee. They gave a discount for cash at the end but it was much less than 4%. At this time, please just give me information where I can file an official complaint.  They violate sale regulations. I will file a complaint in official agency. Thanks.

  

  Business response

  02/22/2024

  Dear *******************, 

   

  I hope this message finds you well. Firstly, I want to extend my sincerest apologies for any inconvenience or frustration caused by the recent fee you encountered when using your card for a transaction at our establishment. Your feedback is invaluable to us and we genuinely appreciate the opportunity to address your concerns.

  After careful consideration and understanding the situation better, I'm pleased to inform you that we will be issuing you a refund for the fee you were charged. Our aim is to always ensure that our customers have a positive experience when interacting with our services, and we regret that we fell short during your last visit.

  Regarding the dual pricing structure, I understand that it may seem unfamiliar, and I want to take this opportunity to provide some clarity. Dual pricing is a practice we implement to offer different pricing options based on the payment method chosen by our customers. While card transactions incur a nominal fee, paying with cash allows us to extend a discount to our patrons. This approach helps us manage operational costs while also providing flexibility to our customers in choosing their preferred payment method.

  Moving forward, I want to ensure you that while dual pricing will remain in effect, we are committed to enhancing transparency and communication surrounding this policy. Should you choose to continue shopping with us, please be aware that the dual pricing structure will apply, and no further refunds will be provided for fees associated with card transactions. However, I want to emphasize that you will always have the option to benefit from our cash discount by paying with cash.

  ************************************************************************************************************************************

   

   

  Warm regards, 

   

  *****************************

  Tip Top Meats

  General Manger

   

  ************

   

   

   

  Customer response

  02/29/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved. 

  I will still submit a complaint to the agency since they violate selling rules and regulations. 

  
  Regards,
  
  Inna Milod
  
   

  
  

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