ComplaintsforThe Neurology Center of Southern California
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Complaint Details
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Initial Complaint
03/13/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Resolved
My provider, ********* referred me to **************************** due to my sleep problem. Coastal Pulmonary referred me to The Neurology Center of Southern California for a sleep study. The Neurology Center of Southern California received the referral and refuses to call me to schedule an appointment. They also refuse to answer the telephone, and refuse to provide an email address for contact. They are rejecting patients new patients and need to be shut down.Business response
03/23/2022
The process for the Neurology Center for scheduling an appointment is as follows: If the patient has an HMO insurance we are required to have a referral with an authorization on hand in order to schedule. If the patient calls and request an appointment and we do not have the referral we will ask the patient to call the referring provider and have them fax us the referral. In this case I don't see we ever received a referral for the patient therefore if the patient called we would have asked him to call his referring provider to send us the referral. We do not decline service but we do require a referral with an authorization to treat.Customer response
03/25/2022
The referring office (****************************) has called me several timestto tell me that they have sent the referral to your office. I spoke with ************* directly and he confirmed, the referall was sent to Neurology Center of Southern California. It's your responsibility to figure out why you are not receiving communications from referring doctors.Business response
03/29/2022
Patient's referring provider has redirected the referral to another facility per patient request. At this time we will not be able to schedule patient since we do not have a referral to our facility.
Customer response
03/29/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
*******************
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.