Customer ReviewsforA Breast Pump and More

I've been trying to get a hold of them since they took my insurance information and ordered the WRONG breast pump. I've since called about 20 times and emailed several times to no avail. They do not have any customer support but they somehow process the orders quickly and without checking for consent

Hello. We are so sorry to hear that you were having trouble reaching us to cancel your breast pump order and did not have a good experience. I see that yesterday, 9/4/24, ******* was able to get in contact to you to cancel your breast pump order and stop it from shipping. Nothing will be billing or submitted to your insurance, and you are able to get the pump that you wanted that we do not carry. We want you to have a successful breastfeeding journey even if it is not with our pump. If you need anything else, please reach out to us, ************.Thank you,*****

A Breast Pump and More appears to have zero active customer service. They completely let us down, despite requesting a pump 2 months before our baby was born. They were unable to provide us a pump, give us any info on the status or problems, return our emails, or return our calls. A company selling equipment to support the health of a newborn, with customer service like this, should not exist.I will be telling my insurance company to stop suggesting them.

Thank you for reaching out to us. We are sorry to hear that you were unable to get in contact with us. We did try to reach out to you several times and were unable to leave a voicemail. Thank you for taking our call today. We are sorry we were unable to help you get a breast pump but we are glad you were able to get one for your breastfeeding journey. If there is anything you need please reach out to us. Have a great day.

TOTAL SCAM DO NOT EVER ORDER A BREAST PUMP FROM HERE. THEIR WEBSITE IS A TOTAL SCAM AND NO ONE ANSWERS THE ***** WHEN YOU CALL THEM!!! I DID NOT WANT TO ORDER A BREAST PUMP FROM THEM AND THEY BASICALLY LEAVE YOU WITH NO OPTION AND SHIP IT OUT TO YOU WHEN ALL YOU DO IS PUT IN YOUR INFORMATION TO THEIR WEBSITE TO SEE IF YOU EVEN QUALIFY! ITS A TOTAL SCAM!!!!!!!! I'M SO MAD THAT PEOPLE COULD DO THIS TO PREGNANT WOMEN

Hello. We are sorry to hear that there was confusion with ordering a breast pump on our website. When completing the online application there are boxes confirming that an order is being placed. I was not able to find you in our system based on the email and name listed on this review. We have reached out to the email on this review so that we can help you with your concerns. Please email us back with the name on the order so we can get you taken care of as soon as possible. We want to make sure that your breastfeeding journey is a success.
Thank you,
The Hygeia Team

I went through this company because I saw a flyer at my Dr's ******* This is a TOTAL SCAM! They sent me a breast pump and then charged me over $500 after claiming it was accepted by my insurance! I called my insurance and they said they are not a sponsored company! I have been calling for 3 weeks now trying to return it as well as emailing this company and they have not responded to ANY of my attempts. They DO NOT answer the phone, they dont call you back and they dont respond to emails either. DO NOT GO THROUGH THEM!!!

Hello. Thank you for letting us know you had trouble reaching us we are here to help. We apologize that you did not have a pleasant experience with contacting Hygeia and the return of your breast pump. I see that our customer service team was able to get in contact with you yesterday on the return of your Breast pump for an insurance refund. If there is anything else we can help you with please reach out to our customer service team ******************. Have a wonderful day.Thank you,*************************

Abysmal customer service has left me unable to get replacement for worn out parts, and my pump is now useless. I called and left messages by phone and email for weeks to try to figure out how to order a new milk collection kit, which needs to be replaced about every month given how much I use my pump. When I finally got a response, they told me my insurance would not cover more than one set of replacement parts and that I had to go on the Hygeia website and pay for overpriced replacement parts out-of-pocket just to keep my pump working. Ordering one full set of replacement parts from the Hygeia website would cost over $110 + a minimum $12.50 for shipping to add insult to injury. As a working mama I use my pump as many as 4-5 times a day meaning I would have to pay that amount for replacement parts at least every 1-2 months. I might as well buy a similar quality Spectra or Medela pump for that amount of money. The kicker is that I called my insurance, and they confirmed that they would fully cover my Hygeia pump replacement parts for as long as I needed them. My insurance even called Hygeia/A Breast Pump and More directly to confirm this, but I still have not gotten any replacement parts. I havent had a fully functional pump for going on 3 weeks and my milk supply is suffering. The pump itself functioned great when it worked before the collection kits they sent me wore out. But this hassle and resulting drop in milk supply were not worth it.

Hello, Thank you for your review. I have contacted the department to process another accessory kit for you. We are working on getting another kit hopefully today. Our customer service team will be giving you a call today to see if you have any questions. We appreciate your business and using our Hygeia breast pump for your pumping journey.