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Find a Location

AutoNation Subaru Carlsbad has 1 locations, listed below.

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    Business ProfileforAutoNation Subaru Carlsbad

    New Car Dealers

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    8 complaints closed in last 3 years

    3 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    This company offers new and used vehicle sales, service and repairs.

    Business Details

    Location of This Business
    5500 Paseo del Norte, Carlsbad, CA 92008-4428
    BBB File Opened:
    11/17/1993
    Years in Business:
    42
    Business Started:
    11/2/1981
    Business Started Locally:
    1/1/1993
    Date of New Ownership:
    3/8/2023
    Business Incorporated:
    3/8/2023
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Corporation
    Alternate Business Name
    • Imports on Paseo Del Norte Inc
    Related Businesses
    Business Management
    • Mr. Mark LeCompte, CEO
    Contact Information

    Customer Contact

    • Mr. Mark LeCompte, CEO
    Additional Contact Information

    Phone Numbers

    Industry Tip

    BBB Tip: Buying a new car

    Customer Complaints

    8 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    05/22/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    My 2019 Subaru outback has been having issues with the touch screen system for over a year and no one knew how to fix it including Subaru. My mechanic recommended waiting as he replaced the system for a few other outback customers only for them to continue to have the same issue. About a week ago Subaru finally sent us a letter in the mail that there is a fix and we were beyond excited. I made an appointment and the woman on the line was encouraging and agreed it's about time they have a fix. Fast forward to my appointment and the service denied this was the issue, we were told it wasn't covered under this class action or warranty and it'll cost me $1600 to fix the entire system. Also, the service center refused to fix the *** which was the reason of the issue in the letter we received and we offered to pay for. The worst part, they denied ever hearing about this issue even though the front desk confirmed they've been receiving calls for the past year from a ton unhappy customers. Not to mention the lawsuit investigation and several complaints online. I'm beyond disappointed in Subaru and upset they're no longer the reliable company they once were. Clearly we're not buying Subaru again as they refuse to stand by their product and issues.
    Read More

    Customer Reviews

    2 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Selena D

    1 star

    07/15/2024

    I was attempting to get set up with a 2024 Forester, and was texting with ******** from this location. On June 28th, I gave her my license, insurance info and unthawed TransUnion so that my credit could be ran. On this day, I TOLD her that I was only interested in the 2024 Forester, that I was going to be coming from ******************, and that I wanted to be sure that she was holding it for me as I did not want any other car. She told me it should be fine, that she had plenty of inventory. I scheduled an 11a appointment with her on the morning of June 30th. I drove 2.5 hours on the 29th and paid $300 for a hotel to keep this appointment. 2 hours before our appt time on the 30th, she texted me to say that the car was sold. When I reminder her that I had *specifically* said I didn't want to have this situation, then she said that they aren't able to hold cars. Fine. But if she would have told me that on Friday when I brought it up, I would have saved myself time and money and just worked with a different dealer. That is just slimy, and she is an example of why car salesmen have a bad reputation. I did ultimately lease from Al at ************ Subaru on the 30th. In contrast to ********, he was fabulous to work with. Needless to say, dealing with her was a bad first Subaru experience. I would never recommend that dealership to anyone given how they do business.

    Local BBB

    Better Business Bureau Serving the Pacific Southwest

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