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ComplaintsforMistral, LLC
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
12/19/2023
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
I ordered on their website on Dec 4. Order number - ********. See Attachment 1 for confirmation email. On Dec 10 I received an email saying my order shipped with a tracking number but it never left their warehouse. I waited till 12/14 and requested a cancellation. I repeated my request on 12/16 and 12/18. i have been completely ignored, see attachment 2 for the complete email correspondence. See Attachment 3 for status of shipment as of 12/19, **** still didn't receive a package. These guys have been completely incompetent and I need BBB's help in recovering my $ back.Thanks!Business response
01/04/2024
We have refunded the customers original form of payment even though we have shipped the order.Customer response
01/04/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I consider this complaint resolved.
Regards,
***********************
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.