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ComplaintsforHay House Inc
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Complaint Details
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Initial Complaint
11/03/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
I have contacted Hay House many times to be removed from their emails and still receive them. A representative has responded by email several times saying I will be removed - but I still receive them daily. Please help. Thank you.Business response
11/06/2023
To whom it may concern,
***************************** email ***************************************** was suppressed from all Hay House lists on 11/25/2023 and had been unsubscribed since a request on May 26, 2023.
After further investigation into possible reasons we found another email address that was not part of the unsubscribe request ******************************** this email has now been added to our email suppression list begining today 11/6/2023 at 2:08 PST.
I will communicate through the email thread we have with ****** to share our findings and steps being taken.Thank you,
*************************************
Director of Customer CareHay House, Inc.
*********************
Initial Complaint
07/11/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
Refused to refund of annual subscription that was only notified within 3 days of renewal.Business response
07/12/2023
Hi Japonica,
My sincere apologize for the agent not processing your request.
A refund has been applied back to the customers account for the $63.57, please allow 2-3 business days for the credit to appear back on the card.
Processor confirmation of refund 3NSq3fH4yBjJpDxd06rzFUQi for $63.57 USD has been completedTake care,
*************************
Hay House, Inc.
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Customer Complaints Summary
3 total complaints in the last 3 years.
1 complaints closed in the last 12 months.