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Complaint Details
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Initial Complaint
04/16/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
Inappropriate and illegal business practices this business should have their business license revoked.
Business response
04/30/2024
To whom it may concern:
Regarding the above complaint here is our response:
Property Advantage works at the direction of the *** board, and as such they are our client,. The complainant is upset that he wasnt elected to the Board of his ********************** PRIOR to when Property Advantage started managing them. He submitted an almost identical complaint last year. According to the Board, he was not eligible to run for a position on the board and we have no authority to supersede their decision.
This homeowner has been provided via email, everything he has requested that he is legally allowed to have but he doesnt accept it. He wants everything printed out and doesnt want to pay for it. Also, anytime we send him the documents he has requested, he doesnt acknowledge he even received them. Instead, he emails and calls incessantly.
This homeowner is incredibly rude,aggressive, and threatening to our staff so the *** Board has directed us to not respond to him any further, which is what we have done.
To recap: Property Advantage is the agent for the *** and works at the direction of the *** Board. ************** is not our client. Property Advantage is not the one who completed the election process that this owner is upset about and thus his accusations and harassment are unwarranted.
Please let me know if you need any additional information.
Regards,
*************************Initial Complaint
11/09/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I pay $510/month to Property Advantage in Carlsbad. They take care of the condos in ************* #8 in *********.The water was off one day in my area in October. When it came back on, the water pressure was much lower than the water pressure used to be. I thought the *** had reduced water pressure on all our condos to save money. I was wrong on that account. When the main water went back on, it pushed lots of dirt into my water pressure regulator and also into my toilet tanks and even my taps. The plumber had to replace the water pressure regulator and the insides of my toilet tanks.The total was $877. and the homeowners association told Plumber that I would need to pay for this myself. I needed to get the work done so I agreed to pay for it, thinking I could get the *** to reimburse me since this was a problem that was caused by the main water valve coming back on and pushing dirt into my system. The plumber, ASAP, ************ told me this is what happened. The plumber has even told ***** who is in charge of the maintenance ************ that this is what happened. ***** sent me an email and told me that things inside my condo are my responsibility and I should read the CC &Rs. Would you please contact ASAP Plumbing and hear what they have to say. Property Advantage has lots of one star reviews on Yelp so I know their customer service is bad for a lot of us. Thank you!Business response
11/21/2022
To whom it may concern:
In regards to the above complaint here is our response:
The *** did work on the community as the owner stated. When the issue of the water pressure was brought to the attention of the community manager *****, he responded quickly and sent a plumber out to investigate. The plumber communicated that the cause of the low pressure was the pressure regulator. Per the CC&Rs this item would be an owner responsibility to repair.
Since Property Advantage works at the direction of the *** board, we have no authority to pay for a repair unless and until authorized to do so by the ***. The owner was apparently unhappy with this information conveyed by ***** and so, they were invited to attend a Board Meeting where they could address their concern and request to have the *** pay for this repair. The owner did not show up.
To recap: Property Advantage is the agent for the *** and works at the direction of the *** Board. Property Advantage is not the one who completed the repair nor are we responsible to pay for the repair.
The owner would need to address their concern with the Board directly by attending a board meeting and having them review the request for reimbursement.
Please let me know if you need any additional information.
Regards,
***********************
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Contact Information
Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.