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Complaint Details
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Initial Complaint
12/01/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
i hired Tidal remodeling, to prep and paint my home. this included trim, facia, *****, garage door and frame. sales reps presented us with an offer to do the work. they expressed the importance of working with a licensed contractor, and they stressed their affiliation with the BBB. they wrote a contract that explained the work, cost, and terms. we were assured that the prep work would be extensive before the painting. the paint product to be used was supposedly a high-end paint and the whole project was guaranteed. the estimate was high but due to the supposed quality of the product and the assurance that the surface prep would be extensive and of good workmanship, we agreed. we placed our confidence in this company based on the sales presentation. we signed on nov7, work began on the 15th. the person who started the work was a free ***** unlicensed painter for hire. he did not appear to work for tidal. his first day on the job was for 3 hours. he pressure washed the surfaces and left. i thought a crew would return but he came back 2 days later, worked 3 more hours and left. i called the company, they were unaware of his schedule. i began to be concerned. i thought there would be a crew of workers doing the prep. contract terms were not followed, such as removing gutters, replacing worn facia, removing nails, and some cutting of beams was poorly done. i notified the office and they assured me that the ******* would take care of these issues. i never seen a *******. the work order continued to be ignored even as i expressed concern. prep was not complete, paint was applied, garage door paint is cracked and peeling due to poor prep work. downspouts were not painted, new facia was poorly installed. ******* worked total 17 hours with one helper for 8. unacceptable job for a high cost.i sent emails and called. no one has responded. i filed disputes with the bank.******* gave me his business card, not Tidal. they mislead, farmed out to freelance. not what i wanted.Customer response
06/12/2024
the company reibursed me $2500. i will not hire them for any future work
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Contact Information
5375 Avenida Encinas Ste A
Carlsbad, CA 92008-4362
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.