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ComplaintsforInfinitee Travel Network
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Complaint Details
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Initial Complaint
04/13/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
After attending a sales presentation back in February 2020 upon noticing that Infinity travel network was attempting to withdraw over $6000.00 from our account but after we purchase two weeks later March we canceled due to covid-19 outbreak and it was canceled by the manager and the sales lady but after a couple more weeks I was getting emails from **** who is a terrible person and very unprofessional she would not let me speak to anyone else she said everybody was working remotely and that is incorrect because every time I ask her to have a manager contact me remotely she said she could not do that for me to call back and ask for management department but every time I called and believe me I called four five times she would answer and she said she is the only one that is going to take care of this this problem. Now last week we had a very bad discussion and I did alert her about the cancellation now she just emailed me with a response that the manager is requesting a cancellation so when I spoke to her the manager and the sales lady both were terminated right after covid outbreak but she's insisting that there is no one working only remotely but remotely she will not have anyone contact me. I'm just trying to resolve this and have **** stop sending me a unpaid invoice that was canceled in March of 2020 she keeps bothering me but will not let me speak to anyone else I did ask her if she was so owner of that business a CEO CFO every title she is the only one that anyone can speak to she is a terrible person and she has no idea what customer service is all about. This has been going on for 2 years but she wants me to send all the proof in especially when she just emailed me that he did request a cancellation so in his words he requested the cancellation but **** at the time would not allow it she kept trying to take money for my account $***** one time and then another ***** another and then she emailed me and asked me if I can update my checking account. Please helpBusiness response
04/21/2022
********************************************** purchased a travel membership on 03/05/2020, we do understand Covid-19 has been challeging for everyone, we have had many considerations with our members. Our company has a cancellation policy just like any other. As stated in the contract, members had three business days to cancel in writting, via mail, fax or email. We have requested the cancellation letter numeros times with no success. We have not received one and there for member owes full balance.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.