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Business ProfileforTops n Travel
At-a-glance
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Business Details
- Location of This Business
- 219 Crossroads Blvd., Carmel By The Sea, CA 93923
- BBB File Opened:
- 8/24/2021
Customer Complaints
0 Customer Complaints
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1 Customer Reviews
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Most Recent Customer Review
Mona E.
08/24/2021
Leaving Hawaii the Baggage agent told me that I would have pay $100.00 for extra weight which was very surprising to me. The suitcase is the larger one but is of metal therefore causing the extra weight. Ricardo is the manufacturer and I purchased the luggage at Tops n
Travel. For suitcase to cost me extra money to use in travel is NOT the kind of luggage I want to use on my next trip. I brought the case back to Tops n. Travel and the owner refused to take it back. I told him I would contact the BBB and report him. He didn't care and threw myself and my suitcase out of the store. He told me I couldn't stay in his store and neither could my case. I left the case in the doorway. Also, the case has stickers stuck to the side of the case. When I took off the Ricardo stickers, it left the adhesive that used to put them on the side of the suitcase. It left a residual sticky substance and not seeing that in the store but only seeing it when I removed them.
So you can see that I have actually two complaints.
I do not want this suitcase as it is too big, expensive and unsightly. All I want is either Store Credit or a replacement not as large.
Thank you very much for your attention in the matter.
**** Beth *********
XXXXX Saddle Road
Monterey, Ca XXXXX
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