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ComplaintsforAubergine
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Complaint Details
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Initial Complaint
06/03/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
Our son bought us a gift card from the resturant an his credit card was charged for the full amount, $700. When we made a reservation for dinner we were required to pay the FULL amount on our credit card. This is despite the fact that the gift card had a tracking number. We were told that this was their policy. They are supposed to refund our charge at the resturant. In the meantime the resturant is sitting on an extra $700.Business response
06/14/2024
To whom this may concern.
Thank you for your email. We have discussed with ************, that our policy to book a reservation is collect full payment prior to the reservation being booked. Since he has a Gift Certificate, we will refund him the difference at the time they arrive for their reservation. We simply cannot allow the reservation to be booked with out full prepayment, if the guests decide not to show up we lose out on that revenue.
Pleas let me know if you need anything further at this time.
***********************
General ********************************* Aubergine Restaurant
*********** at ************** | ******-by-**************************
T: ************ | *************************
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.