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ComplaintsforBoekenoogen Winery
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
10/04/2023
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
***** and *************************** joined the Boekenoogen ********* effective 05/31/2021. We were registered for Club Balance Pinot consisting of 4 bottles, 4 times a year. We opted for pick-up at the winery. Due to Covid, we never made a pickkup at winery. We were charged for each of the quarterly allotments. We began contacting the wine club late April 2023 to arrange pickup or shipment of the wines. The wine club shipped 4 of the allotments and informed us they would need to check their records to ensure they had not previously shipped. ***** (wine club) was our primary contact and never contacted us again. We have made repeated attempts to contact the wine club to bring this issue to closure, but the business no longer responds to our voicemails or emails. We hope this can be resolved by BBB - our next step is small claims court for a credit issued to our charge card. Amount listed below is an estimate only - will need to go back to card company for statements.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.