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Find a Location

Silver Star Motors has 1 locations, listed below.

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    Business ProfileforSilver Star Motors

    Auto Repair
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    2 complaints closed in last 3 years

    2 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 2/15/1996

    Years in Business: 43

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    Silver Star Motors offer automotive repair services. 

    Products & Services

    Silver Star Motors specializes in Mercedes Benz auto repair services.

    Business Details

    Location of This Business
    7749 Fair Oaks Blvd, Carmichael, CA 95608-1705
    BBB File Opened:
    1/19/1990
    Years in Business:
    43
    Business Started:
    5/1/1981
    Accredited Since:
    2/15/1996
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    BBB records show a license number of 86613 for this business, issued by CA Bureau of Automotive Repair- BAR

    These agencies may include:

    CA Bureau of Automotive Repair- BAR

    10949 North Mather Blvd

    Rancho Cordova CA 95670

    (800) 952-5210

    http://www.bar.ca.gov/

    Type of Entity:
    Sole Proprietorship
    Alternate Business Name
    • Mercedes At Siver Star Motors
    Business Management
    • Mr. John Ralich, Owner
    Contact Information

    Principal

    • Mr. John Ralich, Owner

    Customer Contact

    • Mr. John Ralich, Owner
    Additional Contact Information

    Fax Numbers

    • (916) 944-8000
      Primary Fax

    Phone Numbers

    Industry Tip

    BBB Tip: How to prepare your car for winter

    Customer Complaints

    2 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    05/17/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    Trust your gut. Received Services on my c250 coupe March 2023 03/03/23 was informed my intake tube was broken and drive belt was faulty. My car is 1 driver and I usually go to the dealership and the dealership NEVER mentioned this at ALL.I asked to see the parts that were broken or needed replaced. That was not done when I picked the car up, so that was a REDFLAG.Okay now April 5, 2023 It is nice in ********** no ** because it is approching the end of rain season here. However there is a LOUD noise underneath my hood and I HAVE NEVER EXPERIENCE any MAJOR issues with my VEHICLE at ALL until I RECEIVED this SERVICE back IN MARCH from Silver STAR. Also usually when I take my car in for repairs with the DEALERSHIP there is NEVER another ISSUE.Come to find out it is the Compressor, so **** Quotes me on the part and I leave my car for repairs. When I come pick my car up **** mentions if it is something else on my car he will charge me less than 1000 dollars. My response something else it SHOULD NOT be ANYTHING else as I TAKE REALLY GOOD CAR of my CAR meaning ON TIME MAINTENANCE and INSPECTIONS.WELL less than a MONTH IN MAY 23 the *** is blowing both HOT and COLD, then I get an text from **** in JULY 23 asking on status of car for a day later the ** to not blow COLD air at ALL. MY ** stop blowing cold *** in the MIDDLE OF SUMMER and he COULD NOT TELL ME WHY AND WHAT HAPPENED. FOLLOWING that in AUGUST 23 the BLOWER stopped WORKING.**** and his TEAM RIPPED ME OFF 4k and were more than LIKELY doing things to my car for me to come back and RENDER service EVERY other MONTH. I HAVE NOT BEEN B**K TO HIS SHOP SINCE THE COMPRESSOR ISSUE and he wanted to CHARGE ME MORE MONEY TO CHECK IT OUT, but COULD NOT TELL ME WHY and when the BLOWER WENT OUT I WAS CERTAIN ALL THIS WAS ON HIM because I HAD NO ISSUES BEFORE. HE IS UNETHICAL and a SCAMMER! All issues were related to the ** system that I am sure he swapped out parts and altered components intentionally for a MONEY GRAB.
    Read More

    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Alex M

    1 star

    02/17/2024

    On January 22 **** silver star installed new engine on my car and silver star said all good drive I drove less than 20 miles and ***** came out of engine They did not connect radiator or forget put water in engine They never send tow truck I had to tow it to them for 3 times Im unhappy over all

    Local BBB

    BBB of Northeast California

    BBB Reports On

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