3 Customer Reviews
Review from Marcia J
1 star05/30/2024
Work done on double door Springs replaced .. found out 2 years later springs put in were not correct for weight of door I was charged $792.88 Was told I had an older garage motor, ultimately if I hadnt been informed by new company the motor would have failed doors should have had 165 to *************************************** weight for 135 lb door Called Carmichael Garage Door and they didnt help me at all . Supervisor said I had a 3 year warranty and they would have fixed it .. however the motor most likely would have failed before they were called back because I had no idea springs that were put onto door were not correct
Carmichael Garage Door Response
05/31/2024
Dear ******,
We appreciate you taking the time to share your feedback. While we understand that you were informed by another company that the springs installed were not suitable for your door's weight, we wish you had contacted us first to address this issue. We offer a warranty on our services and would have been more than willing to rectify the situation at no additional cost to you.
As discussed over the phone, since another company has now replaced the springs, this unfortunately voids our warranty, and we are unable to offer a refund for the work done two years ago. Since another company replaced the springs, it unfortunately voided our warranty, and we are unable to provide a refund for the work done two years ago.
Customer satisfaction is our top priority, and we genuinely regret that we were not given the opportunity to resolve the issue for you.
Thank you for your understanding.
Best regards,
Carmichael Garage DoorReview from John H
5 stars11/02/2023
Just had our annual garage door service. The Technician was professional and thorough. We've had CGD handle our garage door issues for years and been satisfied.Review from Jorge M
5 stars10/19/2023
Very impressed with a job well done. He arrived on time and was very polite.
Customer Review Rating
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