ComplaintsforTiner Properties, Inc.

• Initial Complaint

  11/04/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I hired tiner properties to take care of my property. I was told by the *** that I didnt need a gardener and that the tenant would be responsible. He did not mention that that the tenant would only be responsible for the grass so I felt misled. He gave us a property manager that hardly ever returned phone calls. We were told they would drive by property to ensure yard was being maintained and only one time was I alerted of a problem. I was also told that the tenant would take care of the water bill and tiner properties would make sure that happened because they would have a a bill sent to them also. The bill was a couple months behind the first time I was notified by the water company and then when the tenant moved out he hadnt paid the water bill for the second time and it was 3 months past due. Also tiner was told by the tenant prior to moving out that there was a plumbing issue and I was not alerted until after tenant moved. I was told by tiner it was discovered by the ceo after the tenant moved out. Tiner also noted in the tenant move in inspection that the yard was dead. I have dated pictures right before tenant moved in that show a green yard with some brown patches. It was certainly not dead when tenant moved out the yard was completely dead and nothing but weeds and in some areas full of dirt. The property manager took basic pictures of small areas to show dirt after tenant moved out but none of the damage dont to house such as water damage in bathroom, a drilled hole in the bedroom floor and scratched appliances that were brand new when tenant moved in. They also never noticed the singed wall from a neon sign tenant hung in family room. Tiner claimed everything was as wear and tear. When *** was confronted we were terminated being told we could do it ourselves because we made negative comments. We were trying to protect our property. They didnt close out tenancy making it hard for me to get money to tenant in a timely manner and finish work even with a new management. Was not a smooth transition

  Business response

  11/16/2023

  The client signed up for property management services in June of 2022. Tiner placed a tenant on a 12 month lease on July 1, 2022. The condition of the landscaping noted on the move in condition report was "dead". The property had a manual irrigation system. In June of 2023, Tiner Properties conducted their annual inspection and provided a report with pictures to the owner. Tiner notified the tenant to increase watering. Tiner properties made recommendations to the owner to install a timer on the manual irrigation system so the yard would be watered regularly. Estimates were provided to the owner, but not approved.

  The water bill was a duplicate billing going to the tenant to pay directly and a copy to Tiner to monitor. The tenant was instructed to pay the bill as received. Tiner provided multiple warnings of past due billing to the tenant, which the tenant then paid when warned. The final past due billing Tiner issued a notice that any future delinquencies would result in Tiner paying the bill and rebilling the tenant. Any unpaid water billing due at the time of vacancy could have been deducted from the tenant's deposit. 

  The tenant provided notice to vacate and returned keys September 30th. Tiner conducted our move out inspection and provided recommendations for repairs to the owner including those items that could be charged to the tenant. Tiner made arrangements for work to be completed and estimates provided for owner work.  The owner asked if further charges could be assessed to the tenant for items that were normal wear and tear. Tiner advised the owner the appropriate charges that could be assessed based upon civil code ******. The owner disagreed. 

  Upon the owner disregarding Tiner's professional advice and verbally yelling at staff and CEO Tiner opted to cancel the management contract and provided the owner the tenant's security deposit well within the 21 days  required to provide a security deposit transmittal. 

  Tiner Properties provided services agreed to in the property management agreement during the management period. 

  Customer response

  11/18/2023

  I am rejecting this response because: although tiner properties lied and said the yard was dead on their move in date I have dated pictures showing the yard from June 30tg right before tenant moved in showing a full yard of grass with some brown patches. When tenant moved out all the grass was gone and nothing but weeds were left and in the backyard there complete areas of missing grass. As far as the water timer being requested, we were not asked til around June of following year when we complained about yard. I did not approve the work through tiner because of the amount they wanted for installation I have someone that does that work and one timer has since been installed plus if tenant is responsible for yard they should have manually watered it I am not legally responsible to install timers on the property. 
  Tiner never informed me that the tenant wasnt paying the water bill I had to find out from the water company on a few separate occasions and if the tenant had been warned by the property manager that they were going to pay the bill then why was the bill 3 months past due when tenant moved out I maybe could understand 1 month but tiner said in their response they were going to pay then bill tenant so why didnt they?
  Now for the move out, The tenant gave the keys to tiner but still had access to the house because he didnt return garage door opener and as far as repairs we were touch up paint where holes were filled and change door locks and that the property needed cleaned nothing major. We were provided with move out pictures of up close pictures of dirt and patches in walls. My co owner was frustrated about all the holes and so he spoke to property management. The *** went to house and walked through agreeing to the move out report but noting a leak from bathtub spout he said it wouldnt shut off. He also stated that yard was more dead then when tenant moved in to cowberry of house. I personally flew to ********** to handle all issues tiner mentioned I just didnt have tiner do the work. When I arrived I found additional issues ( whole drilled into bedroom floor, appliances that had been scratched up my abrasives these were brand new when tenant moved in,garbage was left on property and the floor and baseboard in bathroom had water damage the base board which was white from paint was missing the paint and the floor was bowed so the door was rubbing the floor and there is also another large dent in the flooring in one other bedroom and lastly there was a square large burn **** in the paint in the lower room near garage which came from a neon sign that tenant hung which took several coats of paint to cover burn ****s and still has a shadowing) I could understand painting and basic maintenance but tiner not mentioning damage is wrong everything in house was remodeled and new upon tenant moving in so some things should have been addressed. *** is correct on my ******* spouting off at the mouth due to frustration with the property but he as far as Im concerned handled it wrong but with good reason tiner canceled about a week after I arrived in ********** and was working on property on October 10th according to a text message I saved and did not return money from deposit until the end of that week only allowing about a week for us to get everything done and return deposit basically *** said we could deal with it and well probably get sued for 3x amount of rent for holding deposit in bad faith and if tenant didnt pay water bill why didnt tiner handle that as agreed. I had a new property management take over and transitioning was not smooth because tiner didnt hand over report on everything according to my new property manager so I logged her in to show reports. This company also was made aware by tenant that there was a plumbing issue in bathroom according to the tenant himself to my new company that he reported the problem long before he moved out so I refuse to accept Tiners response they absolutely did not do the job we agreed upon and paid them for 

  Business response

  11/21/2023

  All of the items the complainant has described in their initial complaint and rejection are items that the vacating tenant is responsible for and may be deducted from the security deposit funds. The complainant and Tiner Properties disagree on the charges assessed to the tenant, however, the damages were committed by the tenant, and not Tiner Properties. Tiner Properties did provide services to the complainant through the date of cancellation pursuant to the property management agreement. There was an annual inspection in June 2023 and there were no plumbing leaks at that time. The tenant did not submit a work request for any plumbing leak. The complainant acknowledges the ***** notified them of the discovery at the time of move out inspection. 

  Customer response

  11/28/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my concern,

   I have personally spoken to the *** and he was not the one that wrote the last response from company. He would have worded it differently. He has acknowledged oversights and agreed to correct the issues. This issue has been resolved . I withdraw my complaint from tiner properties 
  

  
  

• Initial Complaint

  11/02/2023

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  This rental property had us jumping through HOOPS to verify we make more than enough money, we have great credit, ZERO rental history errors. They asked for proof of the lease we had for three years including a rental ledger showing proof we have loyally paid rent for 3 years at the same unit. We were perfectly qualified for this rental but were denied due to "delinquent rental history" despite showing our loyalty to the place we've been living in for three years. This property even made us pay to set up a profile for our cat, proving that they just want to collect peoples' fees and leave them hanging. This is poor business ethics and incredibly frustrating to make us send in all this proof showing we're qualified, just to deny us for a bogus reason.

  Business response

  11/14/2023

  The complainant submitted an application to rent one of our properties. They had the opportunity to review our screening guidelines several time prior to submitting an application and application fees. One of the screening guidelines requires 3 years of favorable rental history with no delinquencies. Our leasing agent had attempted to contact their current landlord multiple times without response. One option provided to an applicant, in lieu of verification of rental history from management,  is to supply a tenant ledger showing their payment history. The applicant provided 2 ledgers that showed three times the rent submitted was returned nsf. None of these nsf payments were within the tenant protection act for Covid. Their application was declined based upon the 3 nsf delinquencies in the payment history they supplied. 

• Initial Complaint

  08/03/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  This company is discriminating against people new to the country and just trying to collect application fees with no intent of working with an individual. My wife and I are looking to rent a house and we're trying to go through Tiner Properties. They had a house we wanted to see and submit an application for, so I began trying to contact them. I called and left voice mails and sent emails multiple times per day for at least a week with no calls back and no responses to any emails. I finally got a hold of the receptionist, and she gave me a direct line to one of their agents which I was able to speak with. I mentioned to their agent that my wife was going through her green card process and her SSN would not have any information tied to it and he said I could speak with their application agent to ask the specific questions I had but that I could just go ahead and submit the application as well. I attempted to reach out to this application agent multiple times so we could discuss the situation and other documents we could submit for my wife. I was never able to reach the application agent so we submitted an application on the house. Neither the agent nor anyone else from the company reached out to discuss why my wife had nothing on her report but instead they just sent an email stating they were declining us due to lack of information on *********'s report and that we should use another company because they wouldn't work with us. I have since reached out multiple times to speak with someone with no luck of getting anyone on the phone. This company is scamming people to submit applications with no intention of working with them but only to collect the application fees. This also feels very discriminatory against people who are new to the country as none of these people will have a US credit report but do have other documents to provide to show they pay their bills and so forth.

  Business response

  08/03/2023

  I am **** Tiner, the business owner.  I reached out to **** directly and apologized for his difficulty in being able to reach our staff - and promising to make efforts to stop this from happening to other costumers.  I explained that we had written requirements everyone sees before applying that explain that we need good rental history and good credit history. Our requirements are different than other appartements and or property managers, but we apply them evenly for all applicants and they are in compliance with Fair Housing law requirements.  As a token of good will, I also fully refunded ****** application fees.  **** and I parted in a friendly and agreeable way. 

  Customer response

  08/07/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.
  
  

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