ComplaintsforProHealth Nutritional Supplements
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Complaint Details
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Initial Complaint
06/17/2024
- Complaint Type:
- Delivery Issues
- Status:
- Answered
the order was made on 5/5/2024, and not shipped yet. I have sent two emails for information and called a couple times and left the message for call back. But I got no response. I called again doay, the customer service person named C**** told me she cannot explain the reason to me, and said she didn't get the email or the phone messages. I need a proper explanation of 1. why the order hasn't been shipped yet. 2. why sending emails or left phone messages didn't work.Business response
08/12/2024
We have been corresponding with Mr. ** via email and resent his order to him via FedEx delivery.
The tracking number for his order is *********430 and shows that it was delivered on 6/16/24.
We also issued Mr. *i a 25% discount and refund on his order in the amount of $86.10 on 6/14/24.
We sent Mr. *i an email explaining all of this to him on 6/14/24.K**** ******
Customer Service Specialist
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.