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ComplaintsforTop Dawg Entertainment INC
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Complaint Details
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Initial Complaint
03/29/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
On 3/3 I placed an order for *****. I did not receive a receipt, but the money was removed from my bank immediately. I have ordered from them before seven years ago on a different account that no longer works at all. However, I did do diligence and made sure to check that account, all boxes repeatedly as well as the right one. The only correspondence was from the purchase seven years ago. eventually, I do have screenshots proving this. I was following the directions directly from their own website of what to. I checked with my bank and they told me to contact top Dawg, who, then refused to give me my money back, saying the transaction wasnt in the system despite all blatant evidence to the contrary. Eventually theystopped responding to me. The money was returned almost immediately after PayPal stepped in. Unsolicited, they sent me an email that day stating that I was at fault, had withheld the correct email address and stated they had JUST located my order by cross referencing (I dont know what?)sent a picture of a receipt made using the old acct. I honestly cant explain this simply. It was insane.They said I had been unhelpful and to take my business elsewhere after attempting to defraud me twice. They did not stop emailing after asked. This is a brief version and I have written accounts and receipts galore. The PayPal rep said literally this was thestupidest and most outrageous thing he had come across ever. Ever. I would either like ****** because between payment and merch thats what they attempted to steal from me, or an equivalent gift cert. Along with an apology, from someone on the phone (they refused to give me a contact number) as well as written ASSURANCE from them that whichever settlement agreed on would be effective within one business day.I do NOT regard their relinquishing ***** as a refund, it was done under duress and they were not planning on paying it had it been just me.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.