ComplaintsforOcean Exteriors Inc

General Contractor

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Initial Complaint
07/29/2024
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
On 1/17/2017, Mr. and I signed a Cool Roof roofing contract with Ocean Exteriors (OE). OE committed to a price guaranteed: materials, labor, permit, inspection, tax, insurance and warranty. 35-year warranty on materials (labor backed by OE and ***** Corning); remove and re-install 15 solar panels; lifetime guarantee on labor and materials; price includes demolition, devegetation (?) and installation and paving system, null and void if personal funding not approved. In 1/23 the roof leaked in our Master Bedroom, on-suite and hallway bathrooms. Rains continued on and off from 1,2,3,4/23. We called OE, approximately 3 or 4 times to fix the leaks. They would send out staff to patch the roof, but patches did not work. Throughout the months, I would call/text requesting a crew to come out and fix the roof. In 5/23 an appointment was made to have a crew come out. No one showed up. Again call/texts made. Finally, someone told me an inspection had to be done on the roof and they would call me with a date. In 8/23, an appointment was made, and a man came out and inspected the roof. I was told, due to the slant of our roof that the WRONG materials were used, I would need a NEW roof. He would submit a report and I would be contacted with a date. I kept calling/texting though out the months, finally I was given a date of 11/15/2023 to start the roofing project. In 11/23 the rains started, and no roofing jobs were going to take place. We had to rearrange our bedroom, place ice chests, end to end, & buckets in our restrooms to catch the water. I called in 1/24, informed OE of the horrible leaks and OE sent out a person to place plastic roles to cover the leaky roof. I called/texted in 1,2,3,4,5/24 requesting a crew to come out and fix the roof. In 6/13/24, a man came out, reinspected the roof and submitted a report. I have been calling/texting OE to find out when my roof is going to be repaired, all I get is they are trying to schedule a date, but I wait & wait & wait....
Business response
08/01/2024
Hello **************** ,
We apologize for the delays . I will contact my service team and get your roof repaired .
Thank you
Customer response
08/02/2024

Complaint: 22054918

I am rejecting this response because:

Sincerely,

***************************
Customer response
08/09/2024
I have been receiving this type of a response from this company since March or April of 2023. It appears, since the monies have to come out of their coffers, my job is pushed back and the company will get to it when they get to it. In the meantime, the rainy season is a few months away.
Business response
08/13/2024
Hello ****************,

I apologize for the inconvenience , we are currently setting up your service to be done. I understand you have been working with ****** on this.

Thank you
Customer response
08/15/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me so long as the company abides by their contract which is: to remove and reinstall solar panels, remove all roofing materials, inspect and replace damaged wood, lay torch down new roof, obtain permit.

Sincerely,

***************************
Initial Complaint
06/21/2024
Complaint Type:
Order Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Please note that ************************* (deceased 02.06.24) was the customer. I am his Successor Trustee. He was 86 yrs old and Ocean Exteriors clearly took advantage of his age and mental capacity and charged him for 19 separate home improvement projects that totaled over $347K.Many, if not all, of the projects are severely overpriced. This looks to clearly be a case of *************** Abuse, and I am looking into this. I am trying to sell the property to pay off the numerous creditors at a negotiated amount, as there are not enough funds in the proceeds of the home to pay every creditor. There also are no funds left for any beneficiaries, only creditors. Most of the creditors are the Ocean Exteriors financial partners, and they "conveniently" all have liens against the property. The property is in escrow with a June 28, 2024 closure date, and it required a City of ******* inspection. The inspection failed due to the lack of permits required for all of the remodeling - specifically in the kitchen, two bathrooms, and the roof. I have been working with Ocean Exteriors for over a month to have them provide the required permits, and they have continued to be uncooperative and negligent. It has become very apparent that they did not request the permits required by the city. I have made over 13 attempts to have have Ocean Exteriors complete this job, and they are not complying. They are claiming that no permits were needed, or perhaps the customer declined the permits, which is incorrect as the licensed contractor is wholly responsible for obtaining the required permits. Ocean Exteriors did provide one 'preliminary' permit for the roofing job, but the permit was not finalized because they never ordered the city inspection. They are holding up the sale of the property. Escrow closing date is June 28, 2024. I urgently need your help to resolve this. Ocean Exteriors needs to provide all the permits required and explain these exorbitant costs per project.
Business response
06/24/2024
Hello ****** ,
Good speaking to you today . We will work on getting this figured out for asap .
thanks
Initial Complaint
06/17/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I signed a contract on June 11, 2024 with a roofing company named Ocean's ********* ********************************************************************************* I am 84 years old and I wasn't able to read and understand all of the contract. They gave me an initial estimate on my roof replacement and there were many hidden fees for very high. I gave them a check in the amount of $1,000.00. I want a refund as I don't agree to the final costs and all the extra fees I didn't notice before.Also the same company started a roof replacement across the street for an elderly widow and they never finished the job. I just want a refund of my $1,000.00 and rescind the contract.Thank you very much for any help you can offer.
Business response
06/17/2024
Hello *************,
We can certainly return your $1000 deposit if you wish to cancel .
thank you
Initial Complaint
06/13/2024
Complaint Type:
Sales and Advertising Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Let me start off by saying that the salespeople that helped us were great but as soon as the sale was complete, ghosts. Project was a mess after a that. Crew that came to do the work had no prints or photos of what I wanted. I had to show them from my photos of what I wanted. No communication between crew and office. ******* also had no details. I had to continually call them to see what days they were coming. Long story short after 6 months, project is not complete. Metal slats began to rust, pillars were severely scratched when slats were installed, grass is growing on the edges of the artificial grass, and the list goes on. I have left voicemails and sent text messages to the ******* ,salespeople, and crew's supervisor. No response going on two months. I still have tools and materials they left from the last time they were here. I don't want to pay for something that is not complete. Hopefully this will induce a response from the company.
Business response
06/24/2024
Hello ******************,

We apologize for the inconvenience . Someone from our staff will contact you right away and get your issues resolved .
Thank you
Initial Complaint
06/06/2024
Complaint Type:
Order Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I'm in contract with this company and am on contract for a huge job - several hundred thousand, and I haven't been contacted by this company once in the last 3+ months!! Not quality, no service, nothing. I've been managing my project alone and without a PM, no concern or worry from this company. My spouse and I are preparing to handle this because they're not right. All the promise, all the sales to get into contract and once we closed our very expensive loan, they've ghosted us!! Save yourselves, you don't want to use them!! Ocean was supposed to be managing every aspect of our project, from plans to completion, we've been left to do this all on our own!!
Business response
06/06/2024
Hello Sir ********************* apologize for the lack of communication . It is very unlike us and our team to do so . I will pull your file and find out what is going on .
Thank you for your patience
Customer response
06/13/2024

Complaint: 21813711

I am rejecting this response because:
Nothing has been done, nothing has changed. These guys don't care. We are exploring every option available to us for remedy.
Ocean Exteriors continues to be non-reacrive, non- communicative, and as of the last exchange with a ********************* who promised to call me back by the end of the day after "doing research on our account", non- responsive to messages and phone calls as well.

Sincerely,

***********************
Business response
06/25/2024
Hello *******************,

Im sorry if you feel there has been no communication . However we have been in contact with your wife and has explained things are still in the permitting process with the city and now we are still waiting on approval from the city.

Thank you for your patience
Customer response
06/25/2024

Complaint: 21813711

I am rejecting this response because:
I am "the wife" and no one has explained anything. No one has contacted me, called me or returned my voicemail messages left to your "fine" establishment. You haven't spoken to my husband either. You are thoroughly confused about who you are on contact with - sorry but no one is in talks with us. Which is one of the primary reasons for this complaint. Point proven.

Sincerely,

***********************
Business response
07/09/2024
Hello *******************,
I would to offer you my personal cell phone number below. Please contact me directly and i will gladly assist.

************
Initial Complaint
04/22/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
The company convinced me cause they said paint lifetime warranty and transferable. Now the pain is fading and they are taking their sweet time to repaint my house.
Business response
04/22/2024
Hello *************** ,
We apologize for the inconvenience . Someone from our team will contact you right away and set up a service date .
Thank you for your patience .
Initial Complaint
04/08/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Upon thorough examination, it has become evident that the roofing installation executed by your Ocean Exteriors has egregiously failed to meet the agreed-upon standards, thus presenting grave risks to the structural integrity and safety of my property. The identified deficiencies in the roofing work are as follows:1. Leaks and Water Damage: Multiple instances of water infiltration have been observed within the property, resulting in interior damage including ceiling stains and compromised structural components.2. Poor Workmanship: Evidence of deficient installation practices, such as inadequately sealed joints, inconsistent flashing, and substandard material application, unequivocally indicates a lack of diligence and expertise in the execution of the roofing project.Despite my efforts to address these concerns and the cessation of communication since your representative, ******, disengaged on March 21, 2024, it is evident that Ocean Exteriors has no intention to rectify the deficiencies in the roofing system.Therefore, I hereby demand an immediate refund in the amount of $12,000, covering the remuneration for the contracted services and the ensuing repairs for a new roofing system to be installed by a proficient roofing contractor.
Business response
04/09/2024
Hello ******************* ,

We apologize for the inconvenience . Someone from our service staff will reach out today . To set up a service .

Thank you
Customer response
04/11/2024

Complaint: 21533462

I am rejecting this response because:
Despite efforts to address these concerns and the cessation of communication since Ocean Exteriors and their representative, ******, disengaged on March 21, 2024, it is evident that Ocean Exteriors has no intention to rectify the deficiencies in the roofing system.
I have formally demand a refund for the payment rendered to Ocean Exteriors regarding the roofing work conducted at *******************************, as contracted on January 24, 2019.
Upon thorough examination, it has become evident that the roofing installation executed by Ocean Exteriors has egregiously failed to meet the agreed-upon standards, thus presenting grave risks to the structural integrity and safety of the property. The identified deficiencies in the roofing work are as follows:
1. **Leaks and Water Damage:** Multiple instances of water infiltration have been observed within the property, resulting in interior damage including ceiling stains and compromised structural components.
2. **Poor Workmanship:** Evidence of deficient installation practices, such as inadequately sealed joints, inconsistent flashing, and substandard material application, unequivocally indicates a lack of diligence and expertise in the execution of the roofing project.
Despite efforts to address these concerns and the cessation of communication since Ocean Exteriors and their representative, ******, disengaged on March 21, 2024, it is evident that Ocean Exteriors has no intention to rectify the deficiencies in the roofing system.
Therefore, I hereby demand an immediate refund in the amount of $12,000, covering the remuneration for the contracted services and the ensuing repairs for a new roofing system to be installed by a proficient roofing contractor.

*******************************
Business response
05/03/2024
Hello ******************* ,
We apologize for the inconvenience. Someone from our service team will contact you shortly to set up a service and resolve your issues .
Thank you for your patience.
Initial Complaint
04/05/2024
Complaint Type:
Order Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
On March 21, 2024, I signed a contract with Ocean Exteriors, *************************************************** for molding around 11 exterior windows. I paid $700 by check as a down payment. They came out on Friday, March 29, and started the work. They did 4 windows and made a complete disaster of the job. They used a cheap aluminum trip and destroyed the seal around all 4 windows. I called them and they said they would fix the situation. They have not returned to remedy the problem and now they ***t return calls. I *** NOT want these people on my property ever again and I want a refund of the $700.
Business response
04/08/2024
Hello ***************,

I apologize for the inconvenience we will have someone contact you and set up a refund.

Thank you
Initial Complaint
03/21/2024
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I paid ********* to this roofing company they came out and gave me a quote the quote went from ****** to 25, 400 playing the number came they also claimed that the process will be done in likely ******* fashion and that the crew will clean up after themselves when leaving the property for the day. I came home several times and there was debris all over my front and back yard that was not cleaned up until after I mail several phones calls to the parties, nails were left in my driveway and back yard which could have cause danger to my pets, and I could have gotten one stuck in my tire. They through my satellite dish from the **** causing damage and as of this date has yet to repair or fix the problem, they also put a hole in my Kitchen ceiling when they were working on the roof and I'm still waiting on them to fix it. They sent several people out to my residents promising to address the issue and nothing has been resolved every time I call, I get a voice mail. They came out over sold me on the product and when I brought it to their attention they tried selling me more products. I have cable lines and internet lines that they took down and left hanging all over the place which is considered a hazard. I will not recommend this company to anyone they have salespeople that are very aggressive and like you to feel as if they are doing you a favor. I was told by the sales rep that they will come to the property every couple of days to make sure that everything is being handled correctly and speak to me about any concerns and of course that never happens I would like for then to repair everything that they messed up and move on with my life this company is a nightmare.
Business response
03/31/2024
Hello ****************,
I apologize for all the inconvenience . We will take care of this right away . ****** from our office will call you and get a service crew right away .
Thank you for your patience
Customer response
04/02/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*************************
Initial Complaint
03/01/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Ocean Exteriors put a new roof on my house on 1/25/2016 ,i paid $15,916, on 3/15/2016 they installed a Cool Life Cote for $35,000 and on 8/9/2016 they put R 38 insulation for $3,200.On year after the roof was installed it leaked on my living room on the first floor, it took them 3 mos. to repair the leak, it happened because ,i hired a lawyer to talk to them.Now on Feb. 7, 2024 due to the pouring rain ,it started to leak again same place where it was leaking before, so far i have made a total of 22 phone calls to them but to no avail, the person i spoke to said that someone showed up yesterday 2/27/24 and also made a phone call but that is not true, because a have a camera outside the house ,and there's no record of anybody from their company showed up ,nor call bec nothing was registered on my phone that they call.Up to now the roof, is still not fix and additional damage will occur esp. on my wood flooring ,if the leak is not address.I also fear that this business is targeting elderly people and providing inferior services and not honoring their warranty.
Business response
03/11/2024
Hello ****************** ,
We apologize for the inconvenience . Someone will reach out and service your roof . I will have ****** contact you and set that up.
By chance do you have the persons name you spoke to last ?
Either way we service this for you asap !
Thank you

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ComplaintsforOcean Exteriors Inc

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