Business ProfileforCarson Honda

On December 8 2023, I went in to get regular maintenance done. I was told I need to replace my breaks. I was able to replace one set of breaks which was the back ones. On February 9, 2024 I got my front breaks done. Immediately my car was making a squeaky noise. I left Honda a voice mail with my service rep and she contacted me and left me know to the take the car when I could. I was not able to get in until this month in march early march. They said it was the front shims and they were lubricated and if the problem persist they would need to be replaced as it does not come included with breaks. My concern is they knew the vehicle was making this noise since they changed out my front breaks. As soon as I drove my car you can hear it. I called today 3/28/2024 as I finally had time to take my car in again to get this resolved. They stated they dont have the part I have to order but I have to pay $423 labor is included. If this wouldve been recommended to change to begin with I wouldnt have this issue. Ive had so many issues with Honda getting things, recalls fixed to the point that an engineer was sent out to finally fix a problem that this location gave me such a hard time on, which was a recall. The service representative on the phone was very rude, I think she called me from her direct line because once she transferred me over to a manager there was no answer, I called the number back she called me from and has hung up every single time. I have not spoken to manager as I keep getting hung up on. I dont feel its fair for me to pay this much for labor on something that couldve been easily done when my breaks were changed. The noise was there as soon as the car was driven and just like the offer so many things each time, I couldve been told to change my shims as they were already there. My assumption is they are the experts and I feel they are just charging me more now as they said they have to remove break pads to complete this.