ComplaintsforCarson Honda

• Initial Complaint

  03/28/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  On December 8 2023, I went in to get regular maintenance done. I was told I need to replace my breaks. I was able to replace one set of breaks which was the back ones. On February 9, 2024 I got my front breaks done. Immediately my car was making a squeaky noise. I left Honda a voice mail with my service rep and she contacted me and left me know to the take the car when I could. I was not able to get in until this month in march early march. They said it was the front shims and they were lubricated and if the problem persist they would need to be replaced as it does not come included with breaks. My concern is they knew the vehicle was making this noise since they changed out my front breaks. As soon as I drove my car you can hear it. I called today 3/28/2024 as I finally had time to take my car in again to get this resolved. They stated they dont have the part I have to order but I have to pay $423 labor is included. If this wouldve been recommended to change to begin with I wouldnt have this issue. Ive had so many issues with Honda getting things, recalls fixed to the point that an engineer was sent out to finally fix a problem that this location gave me such a hard time on, which was a recall. The service representative on the phone was very rude, I think she called me from her direct line because once she transferred me over to a manager there was no answer, I called the number back she called me from and has hung up every single time. I have not spoken to manager as I keep getting hung up on. I dont feel its fair for me to pay this much for labor on something that couldve been easily done when my breaks were changed. The noise was there as soon as the car was driven and just like the offer so many things each time, I couldve been told to change my shims as they were already there. My assumption is they are the experts and I feel they are just charging me more now as they said they have to remove break pads to complete this.

• Initial Complaint

  07/19/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I took my car in in July 2, 2023. I was told it Needs a new transmission. My transmission is still under warranty and they sent it over for approval. Today is July 19, 2023. Have not heard anything back i they dont want to give me a loaner. It doesnt take 3 weeks to get approval . Im so annoyed.

• Initial Complaint

  07/12/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I purchased my first car on June 25, 2023. The car had ***** miles on it on the date of purchase and I was told the car passed inspection and was under the Honda standards to be sold to a customer and was assured that it wouldnt give me problems for a very long time. I was told I can take it to Vegas, *********, anywhere and it would be okay. I was also told that if it broke down there was free towing and I could take it to any Honda services and they would diagnose and fix it free of charge because of my warranty. My car broke down 5 days of me having the car with ***** miles on it. The check engine light came on, tire pressure, power steering, vehicle stability came on, and when I would accelerate I could feel the car jerking or not wanting to give the car power. So I called to get it towed and they told me I could call any towing service and they would reimburse me as long as I kept my receipt. The towing companies were charging $500 to tow so I called back Honda and they told me they were only going to reimburse me $100 so I decided to drive the car back to Carson. When I took the car back to Carson I dropped it off with ***** miles on it told them the problems I had with the car and they told me the would cover the repairs and make sure it was good to go. When I came back to pick up the car they told me there was a loose piece in the car making the light come off and giving off that jerking feeling. They then assured me that the car was fixed and I shouldnt have problems for at least another 6 months because they evaluated the car and test drive the car. When I got back in the car had the same amount of mileage as it had when I dropped it off which was ***** miles so they lied about driving the car and making sure it was fixed. I took the car home and decided to trust them and on my way home all the light came back on and the problems came back. They have lied throughout the whole process of buying and fixing the car.

• Initial Complaint

  04/06/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Carson Honda knowingly did not repair or disclose a major engine problem - Head Gasket Replacement - then they sold the car to an elderly handicapped person who told them multiple times that I only had the insurance payout for my totaled car - in fact I had to borrow $300 from friend for extra out the door - they charged full price on a car needing at least $5000 in engine repair - I have 100% proof of this Consumer Fraud by Carson Honda - car has been inspected by a reputable ************************************ with video - $213 cost - Carson Honda wants me to drive a broken engine car 40 miles & turn possession over to them for another unnecessary "inspection" - and to turn over car to them with no recompense to me with them keeping my money and my car - and now they refuse to respond to my emails - Extreme Consumer Fraud & attempted car/financial theft - I was sold a known broken car for $14,000 & I have zero money to fix it & a broken car that's only worth $2,327 per ***** Blue Book -I purchased car on Feb 2, 2023 - the engine damage was known on Jan 12, 2023 and NOT repaired - and it was sold for full price 21 days after knowledge of engine damage with ZERO disclosure to an known penniless elderly handicapped person.*Carson Honda already has emailed copies of all documents.

• Initial Complaint

  01/16/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Brought in car for diagnosis, when car returned missing parts.

  Business response

  01/26/2023

  I received a text from **************** about the missed part on his car. We call him back to make sure that we took acre of the issues. We asked the customer to check the trunk and if it not there that we would order a replace. I never receive a call back so I am assuming the guest will find it. The customer have my cell phone.
  See Attachment/File: ************************msg

• Initial Complaint

  12/12/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On 12/9/22 I spoke with Honda Financial about the lease buyout process on my 2019 Honda ***** My lease ends on 12/27/2022. I have been pre-approved thru my credit union for the lease buyout amount plus taxes and fees. The Honda Financial representative told me over the phone that I could go to Carson Honda to complete the buyout there if I wanted to. The dealer sales/finance manager at Carson Honda told me he would not complete the sales transaction unless I financed thru Honda Financial first and then refinanced using my credit union. He stated he would also charge me an additional **** for the transaction. I would like for Honda to investigate why its employees are misinformed and reprimand them for making an otherwise routine sales transaction a difficult one. Greed caused by a commission driven compensation system is no reason to create a difficult situation for a loyal Honda customer.

  Business response

  01/06/2023

  Business Response /* (1000, 5, 2022/12/23) */ We have a $595 lease buy out processing fees on every guest that want to do a lease buyout. We don't mind doing an option contract thru his credit union, but the guest doesn't want to pay for the fees. We suggested that the guest can just call Honda and pay Honda directly to avoid the dealer fees.

• Initial Complaint

  03/23/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I purchased a vehicle at ****** ***** ********** returned the vehicle ** days after on ********** Initially, the sales rep asked for $***** to cover the cost of the ********** ************ (...hard to believe the value dropped nearly *** in 12 days). I refused to pay to return the car and was given the option to reconsider and pay or abandon the car and the dealership would classify it as a voluntary repossession. Note: the voluntary repo was mentioned as a punishment, the staff was noticeably angry, frustrated and unwilling to work with me; unless I agreed to pay them. To buy the vehicle, I put down ***** + **** for first month payment. The dealer wanted an additional ****** just to take the car back! I left the vehicle, risking the voluntary repo., which never happened. Shortly after returning the car, I received a text from the ****** ******* (the ******** I bought from), stating a refund for the ***** deposit- it's ********* today. I've followed up with emails and also by phone, I have not received a refund as of yet.

  Business response

  04/29/2022

  Business Response /* (1000, 8, 2022/04/18) */ To who it may concern. This customer lease a Hot prime merchandise from us and decided just to leave the car at our store because he simply changed his mine. We are trying to with him but guest said it was ok to keep the deposit of $**** as part of restocking fees. in the end we did refund this guest back the total down payment. issues is resolved

• Initial Complaint

  03/08/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I'm filing a complaint against ****** ***** they failed to provide me with the correct information about my car and the diagnostic testing. My car was towed to ****** ***** on Saturday March 5th 2022.. I spoke to ***** regarding my car they were going to perform the diagnostic testing so they can tell me exactly what was wrong with the car. The the information that they put it into the system was incorrect according to ***** they weren't able to start the car or turn it on however they were able to provide me with a diagnostic testing which I don't know how that happened. ***** stated that my battery was under warranty and failed to provide me with the new one. I decided to take my car out of Honda dealer and take to my own mechanic. My mechanic wasn't able to start the car without a brand new battery because the battery is completely dead and they are unable to charge the battery because it doesn't take the charge completely. ***** stated that it was his own fault that they didn't provide me with the battery because I didn't fix imy car at ****** So therefore they weren't able to provide me with the warranty and my brand new battery. My new mechanic indicated that the readings on the diagnostic testing is incorrect and the mileage is incorrect however ***** stated that they weren't able to turn on my car.. I also told ***** that my new mechanic said that the transmission was not working which ***** knew nothing about although he ran? According to him a diagnostic testing on my van. I have a ***** ******* 2016. When I spoke to ***** the day I brought my ***** ******* to my mechanic on the 6th which was yesterday he said that he was too anything possible to help me with the battery. I spoke to him this morning and he said he can do anything about that and that he's not going to give me a brand new battery because I declined the work at ****** This has caused me financial hardship and financial struggle and emotional stress. I am a single mother with no other car and

  Business response

  04/13/2022

  Business Response /* (1000, 8, 2022/03/31) */ HELLO my name is ****** ***** i am the service manager for ****** ********* ****** *******, on ********* ****** declined replacment of a front rocker arm oil pressure valve leaking onto the alternator, causing the alternator to fail and thus causing the battery failure. i can't replace a battery under warranty into a faulty charging system.knowing it would damage the replacment battery.we instructed the customer if she didnt want to do the work at our dealership, she could have the work done anywheree else .then bring her vehicle back for the installation of her battery.

• Initial Complaint

  02/18/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  SEE ATTACHED DOCUMENT

  Business response

  03/03/2022

  Customer came in and have a concern the rear and driver side lock actuators are not working. We advise the guest that we can perform a diagnostic but there is a fees of $154.88. The cost of the repairs was $584 but customer never return for work to be done. Our techs doesn't work for free. The diagnostic fees would be waive if they come back and finish the work. They guest never return to have the work done.

  Customer response

  03/29/2022

  (The consumer indicated he/she DID NOT accept the response from the business.)
  What Honda said Is notTrue. ****** said that that was for the repair and ***** told me what was wrong. Ask ask to speak to the supervisor because I knew that was not right. Nerver given me a estimated *** paper that show it was for the repair.

  Business response

  04/08/2022

  sorry for any trouble. My name is ******************* GM at Carson Honda. I would love to anyway resolved this issue. I can be reach at ************ to see if we can work out a solution. We are in the business of fixing cars and there no reason for us to turn down a customers if they authorize for the diagnose fee.

  Customer response

  04/14/2022

  (The consumer indicated he/she DID NOT accept the response from the business.)
  I paid for the diagnosis. In you respond is the first time that I hearing's that you know what is wrong with my car. Because all this I want a refund.

• Initial Complaint

  10/24/2021

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I purchased a **** ***** insight ex on ********* , I made down payment $**** ( included $200 credit card + $**** cash). But they extra charged ***** with my unauthorized. I had came to Carson Honda'& called, they promised to return next few days. But almost two months they didn't.

  Business response

  07/14/2022

  Business Response /* (1000, 8, 2021/11/10) */ Contact Name and Title: *** ****** General Manage Contact Phone: XXXXXXXXXX Contact Email: ************************** issues been resolved. We refunded ****** ***** the $**** the we accidentally collected on the wrong customer.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩