Complaintsfor4 Life Outdoor
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Complaint Details
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Initial Complaint
06/25/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
Hello,I purchased 8k worth of outdoor kitchen cabinets in janurary of 2023 through 4 Life Outdoor. I have been working with ***********************. ****** was helpful in the beginning, and was able to get me the cabinets I ordered by ***** (longer than expected). I ordered white cabinets and drawers. When I accepted delivery the drawers were grey and not white (photos attached). I emailed ****** and he stated that the drawers are on backorder, and when the white ones come in he would ship them to me. I have exchanged dozens of emails him over the course of the past year and have gotten no resolution. The past 3 emails have gone unresponded from ******. I feel as though I have been scammed out of the entire cabinet system since the grey ruins what it looks like, especially after the thousands of dollars Ive spent on a counter top and the cabinets themselves. All I want is the white drawers to be shipped but I have lost all faith. I am looking for a refund of the cabinets.Thank you,Initial Complaint
04/25/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
1. Outdoor Cabinets were ordered in February of 2023. 2. Shipping was promised at 2 weeks.3. Outdoor cabinets shipped April 2023 but the doors were not shipped for two cabinets and the 4 end panels were not shipped 4. I have tried since last April to obtain the correct doors and panels. Hundreds of emails and phone calls, each one either ignored by this company or they responded promising "within the next few weeks"5. I have all my emails ready to publish for your use so this doesn't happen to anyone elseInitial Complaint
11/16/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
January 29, 2023 my husband placed an order for an outdoor kitchen. Paid $3,850. We only received part of our order. We tried many times to contact them, never answered. Aug 21, I called, spoke with ***********************. He said he would receive the cabinet in 15 days and would then ship to us. Said he would reimburse us etc. Oct 5, I sent an email, no response. Still no product, we each called several more times, no answer. Oct 16, I sent another email. No response. We each called several more times to, no answer. Their website still shows the item we are missing as available for purchase so why have we not received ours? We don't know what to do since they won't answer phone or respond to email. Although even when I did chat with him, the promises made have to come to fruition. Order #***** Missing item: 40" *** outdoor cabinet I have the emails I have sent him as well as the promises (in my email) he made to me when we chatted on the phone if you want to see them? We would like our cabinet so we can finish our patio. Today I sent him another email saying I am filing a formal complaint with BBB. He almost immediately responded making the same promises and claims of warehouse issues as he told me in August. Here is his response: Hi **** and ******, I'm sorry this has taken so long. The *** cabinet is on its way to us.For the extended wait, we would like to offer you a free 2-door cabinet and countertop.We can also offer you the *** cabinet for free as a thank you. We would refund the cabinet minus shipping. You have been more then patient and we appreciate that. We will make this right for you as soon as we can. The side panels and gray ***'s are together and you should receive it before the end of the month. We are a family business trying our hardest and I'm sorry we have dropped the ball with your order. If you have any questions, we are always happy to help. ****** 4 Life Outdoor. I am still filing a complaint as he is making the same promises as before.
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Customer Complaints Summary
4 total complaints in the last 3 years.
4 complaints closed in the last 12 months.