Business ProfileforMileage Plus Service Center

I responded to an e-mail offer in September to open a co-branded ************************************ Card. I was supposed to receive ***** *** that count toward 1K status and ****** miles if I spent $5,000 in 90 days. As per the terms and conditions, (Attachment 1) I also should receive 500 *** for each $1***** spent. I opened this card and paid the $525 annual fee in September specifically because I needed the *** to retain 1K status in 2023. There is no mention in the offer (Attachment 1) that this offer would not count in 2023. I spent more than $ ****** on the card since I received it which is well over the $5,000 required for the $***** *** and 500 more *** as described in this offer. The 500 *** were awarded but are not being counted toward 1K status as it says they will in the offer. The ***** *** have not been awarded but should be awarded and should count toward 1K status as described in the co-branded credit card offer and as acknowledged in the message from Chase (Attachment 2). If this promotion was not to start until **** it should have said that and should not have been sent to me in September. I have called United about this 3 times and have corresponded through their customer care portal. I have received conflicting answers on the phone and as attached (Attachments 3 and 4).