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Complaint Details
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Initial Complaint
10/06/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On 9/27/21 I took my truck to Castro Valley Tire Pros. I had a flat tire and I got a quote for $ 45 to fix a flat tire. I was told that the tire was not fixable and so I asked them to put the spare one on.I later learned that the spare tire mount broke. I found the replacement tire in the back of the truck. The tire mount and the Chain that was securing the tire was missing.I noticed that the screen on the main console was no longer working properly. The trucks electrical system became compromised while the technician worked on my truck. The screen started to come on and off and I no longer was able to use it.********************* told me that they did not work on the screen on the console and referred me to some other shop to have it fixed. He declined to repair the problem.I ask Castro Valley Tire Pro to pay for the repair of the electrical problem they have caused while working on my truck.I also ask the tire shop the broken tire mount for the spare tire.Business response
10/26/2021
GOOD MORNING CUSTOMER WAS TAKEN CARE OF WE REPLACED SPARE TIRE ASSEMBLY IN THE FORM OF CASH COMPENSATION SHE IS SATISFIED .
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Contact Information
2470 Castro Valley Blvd
Castro Valley, CA 94546-5120
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Get a QuoteCustomer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.