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Find a Location

Discount Tires Center has 1 locations, listed below.

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    Business ProfileforDiscount Tires Center

    New Auto Parts

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Business Details

    Location of This Business
    68453 Ramon Road, Cathedral City, CA 92234-3329
    Years in Business:
    19
    Business Started:
    1/1/2005
    Business Started Locally:
    1/1/2005
    Alternate Business Name
    • Discount Tire Center

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    07/11/2022

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    I came to Discount Tire Center in Cathedral City, CA to have my brakes replaced. They did the job from what they said but I noticed the brakes were rubbing/grinding the next day. I returned to tell the associate the problem weeks later. They tried to charge me for a new set of brakes. I DO NOT think they did the job AT ALL the first time. I called corporate and complained and they directed me to their Yucca Valley location. At the Yucca Valley location they said they were going to DO ME A FAVOR and help me with my problem and i EXCEEDED the miles on the warranty. I told them the warranty doesn’t have anything to do with the brakes not being replaced correctly the first time. I wouldn’t be at their store AT ALL if the job was done correctly. I regret coming to discount tire center. They robbed me of close to $1,000 the first time while my brakes continued to grind after they “did the job”. My brakes are worse than when I came in the first time and are still unrepaired. I left the discount tire center without them repairing the brakes because of the dissatisfaction i had with their service. They are a terrible business and I will never return again. I will also let others know to NEVER go to their stores. If possible I would like a complete refund for the money I spent so I can take it to a shop who’s competent enough to do the job and not STEAL MY MONEY. Unfortunately I do not have receipts but they were able to pull it up on their network. Thank you and I hope to hear back soon.
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    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Keith C

    1 star

    10/26/2023

    Horrible place to do business. My elderly friend asked me to accompany her to an 11:30 AM appointment to have new tires installed. We were told it would be about an hour and went to lunch. They said they would call us when it was ready. After nearly two hours she called the business and was told nothing had been done on the car because she had wheel locks on them. They never informed of that earlier and she had no idea she had them. We had to go the Lexus dealer to purchase a key. We took it back to the shop where the manager said it would take another hour and 15 minutes. While waiting in the lobby the gentleman seated next to us (who happened to be a friend of the manager) overheard our displeasure with the long wait. He informed the manager (*******************************) that in "his opinion" we were being rude for not being happy about the ordeal. Another hour transpired and when confronted as to why the car had still not been looked at, the manger told my disabled friend to take her keys and go. He said he was "told" she was being rude and would not provide the service. I was appalled when he called me afterward and raised his voice indicating it was all our fault. He would not even let me talk. I cannot believe this is the way they treat their customers. That man should not be in a customer-oriented business and the corporate offices have not even bothered to return my phone calls. Stay away from them!

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