ComplaintsforFlawless Hair Salon & Makeup Studio

• Initial Complaint

  11/10/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I messaged a girl who currently works at this salon about their ************* let me know exactly how much the service was. When coming down to pay my total was double of what the girl told me and I was caught off guard, I also had my son who was a baby with me who was already getting fussy so I was tying to understand how my total went from paying a cergain amount to double and then the girl who did my hair apologized & knew she felt in the wrong that she could of explained their policy better. It was a miscommunication on their end. I didnt have cash I only had my ******** wasnt trying to pay more than what i was told in my messages that I have still. So with my son being fussy and just needing to get out of there i paid & the girl told me that she will explain everything to manager in the morning in hopes to get my differences back. i reached out the the owner of the salon that *********** said she will let the mangager of the store know whats going on to figure this all out. They cane to conclusion that it was a miscommunication on both of our end and they wont reinverse me my differences and will only give me store credit to their salon which I dont want, i dont wanna go back there after all this and the owner of this salon was just so rude. I have all the proof of everything all i wanted was to be heard and feeling to be valid & get my differences back. I own 2 businesses dealing with customers and this was just super unprofessional.

  Business response

  11/27/2023

  
  
  Hi, in responds to the complaint that was submitted, prices that were given to her are correct. Client was told to call and book her appt with a deposit $50 that will go towards her appt when she came in. We gave her our price which  is $60 a pack of 5 Bellami hair tapins re-reinstallation. Also when she booked the appt she wanted an exact price which the receptionist told her we couldn't give her an exact price till we see how many tape in extensions she had installed in her hair and she was fine with that and went ahead and booked her appt. She tried to make our stylist feel like she gave her the wrong price when in fact she did not. If she paid a lesser price else where and there fees our different than ours then it's not our error and every salons fees vary in prices for  their services. she did reach out to the stylist, me myself over the phone and the salon owner.
  When she called me I did advised her that we did not over charge her for the services she received because those are our prices, and because of the misunderstanding she had we could give her $100 credit in salon service or which she can use towards styling tools which she refused. She did mention several times she was getting her hair done the next day. She then started with the threading us that she was going to message or call BBB or state board which we told her she can be cause we as business felt we are not at wrong. She did say she loved her service at the salon. She also brought her child with her to  to the appt like some of our other guests have and since she has had extension done before knew it would be a 3 to 4 hour appts which kids do get fuzzy at times. We tried to accommodate her. As best as we could. As a business we pay our stylist 50/50 of their commission so our prices vary form other salons.
  She also reached out to the salon owner over messages which there is a lot more which we cannot include here. The owner did let her know we can give her salon credit over the messages which she did not want and was still complaint on the she was over priced and based on our fees she was not and could not compare us to other salon prices. She also did speak to her and she became aggressive and used bad language which then the owner decided to end the messages and calls.
  She also reached out to our stylist stating she would like for her to keep on getting her hair done not at the salon and she loved her hair and was willing to pay her for services but not the salon. Our salon is committed to give good customer service and deliver quality work and I assuming that is way she contacted our stylist to do services not at the salon. I included the message she sent here
  Like I mentioned before the guest mentioned several times she was getting her hair done the next day which seems to us she wanted to use $$ for that and its very unprofessional of her to reach out to our stylist to do services for on the side and willing to pay her for them. 
  We understand as a business owner if she was not happy with her services or didn't like her hair we would have refunded her money. But she loved it. She was not happy with our prices  and As a business owner her self she has set prices for the services and cannot compare her prices to other business  as swell. 
  If you have any questions you can call us ************
  Thank you for your time in this matter

  Customer response

  11/27/2023

  I am rejecting this response because: For 1 I only had 2 and a half packs of hair in my hair. I been getting extensions for over 3+ years I clearly know the information on packs definitely when I ordered the hair myself on the bellami website so how is she going to tell me I have 5 pack? She is definitely unprofessional, I never once cussed at her I was upset yes because I felt like no one was understanding and doing anything about it which yes I Threatened her to the BBB because I dont think what I payed was fair and yes the money is already spent & I want this resloved. 
  The girl who did my hair did a great job but fast foward to a week later my extensions started to come out and i had to repay for the service else where. 
  I truly dont understand how 2 and a half packs of hair turns into 5 thats just crazy to me but thats because the charge 1pack as 2 packs which is unheard of! 
  I dont want store credit, They dont deserve my hard working money. I have 4 business ran by itself besides 1 and I understand how it is running a business but clearly she doesnt, maybe the man who bought her the business should of bought her some common sense. Also I dont like the fact she is trying to throw out there that I was trying to save money or use that money for another service because she clearly doesnt know who I  am because I dam well am far from that I want my money back because the price was not accurate! They are rude, unprofessional, also my hair extensions fell put the following week I am an upset customer and I want all this to be resolved and if this doesnt I would like to know who I would need to contact to do so.

  
  

  Business response

  11/29/2023

  Hi this is the Flawless Salon Manager, which I was the one who replied, to the previous message. After further review of this situation, once again she was not charged any different form any of our regular clients. We are also not refusing to compensate the misunderstanding, as previous mention we will issue salon credit for $100 or for hair extention care product. The aggression, threats and personal disrespectful comments continue as the day the incident happened. Flawless will protect their employees form harassment or retaliation behavior from clients and piers, therefore we will no longer engage when we feel our employees are being made felt unsafe by any individual. 

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