Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Is this Your Business?
          Share

          Find a Location

          Norm Reeves Cerritos Infiniti has 1 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            Business ProfileNorm Reeves Cerritos Infiniti

            New Car Dealers

            Contact Information

            18818 Studebaker Road

            Cerritos, CA 90703

            Get Directions
            Visit Website
            (888) 262-3167

            Customer Reviews

            1/5

            Average of 2 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            2 complaints closed in last 3 years

            0 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A+

            This business is not BBB Accredited

            Search for Accredited
            Businesses in this category

            Years in Business: 30

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Business Details

            Location of This Business
            18818 Studebaker Road, Cerritos, CA 90703
            Years in Business:
            30
            Business Started:
            11/1/1993
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Alternate Business Name
            • Cerritos Infiniti, Inc.
            Business Management
            • Mr. Mike Gilligan, General Manager
            Contact Information

            Principal

            • Mr. Mike Gilligan, General Manager

            Customer Contact

            • Mr. Mike Gilligan, General Manager
            Additional Contact Information

            Phone Numbers

            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Buying a new car

            Customer Complaints

            2 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            02/01/2022

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            In 2017 I took my 2006 infinity QX56 SUV to be serviced and repaired, with the work done on my SUV there was one electronic part that affected the lights on the dashboard that was out dated and it required them to order the part and call me in to have it installed. I paid $915 for that to be purchased ( have the receipt for proof). Unfortunately, my husband past away that year and both my children and I was dealing with grieving process and counseling. Fast forward to the end of last year when I realized that I never got a call from Infinity and the lights on dashboard is now going in and out more frequently I realized I never got a call back regarding this part that I paid for ( infinity had both of our phone numbers and I still kept my deceased husband phone in service and on me from that time on). Infinity is now saying I will not get a refund because its four years and the part went back ( they cannot tell me why they never called me to get me in for an appointment for the repair of it) also they are saying the management that handled it is no longer there and if I need to repair the part I will now have to pay $945. Is this legal
            Read More
            Read 1 More Complaints

            Customer Reviews

            2 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Pernitha T

            08/28/2023

            I purchased an Infiniti QX60 last month. Used. There were scratches on it, and Infiniti assured me they could get them out. They told me they would buff them. I know from experience that buffing is nothing more than a temporary cover-up, but they assured me they could remove the scratches. They took the *** to the back, and brought it back to me super clean. I already knew that would be the outcome. I told them the scratches would come back, but the manager said that they wouldn't. I then asked. "If they come back, I'm coming back." He said, they will not come back, but okay. They came back after a few washes. And now that Infiniti has my money, they have refused to take care of the scratches. I purchased a vehicle from them back in 2012. Totally different sales crew, and the experience was beautiful. I really can't believe they did me like this. Who wants to drove around in a "new" car with scratches on it? It's embarrassing. I plan to let as many people as I know, know, nit to EVER buy a car from them, and my sister wants an *** like mine. Not from there.
            Read 1 More Customer Review

            Local BBB

            BBB of Los Angeles & Silicon Valley

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

            See What BBB Reports On

            BBB Business Profiles may not be reproduced for sales or promotional purposes.

            BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

            When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

            BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

            As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.