Business ProfileforNorm Reeves Ford Superstore

On 5/3/24, I checked our ****** membership for auto repair discounts and found a 15% off coupon for Norm Reeves ************************** so I called them and told them I needed the brakes done for a 2001 **** F150. The receptionist quoted me $320 for the front brakes and $320 for the rear brakes. She also stated that if we needed any other work done, we would have to bring the truck in to get an estimate.We had the truck towed to their shop and the service manager, ***************************, called us with a much higher quote of $4,000.00. When we asked why it was so high, we were told that in addition to the brakes, there were several other things wrong with the truck that needed to be repaired and/or replaced. When we asked him if he could just take care of the brakes, he quoted us $1,400, unlike the $640 that the receptionist had told us. When we told him about the quote from the receptionist, he became belligerent and argumentative, stating that the receptionist doesnt have any information regarding prices.On May 9, we decided to have the truck towed to a different mechanic. When our tow truck driver arrived at norm reeves, **************** told the driver that he couldnt pick up the truck as it was in pieces. We called **************** and were told that they couldnt put the truck back together without doing the repairs. We told him that we will have to take legal action. We then received a text from **************** stating that the truck was ready to be picked up but that we owed $205 for the diagnostic fee and stating that we had approved that fee. We never approved any fee and we told **************** that. He then waived the fee and we had the truck towed to a different mechanic. I finally got the truck fixed by a different mechanic and paid $2,400. The original quote I had received (from ***** Auto Repair) was for $1,479. Therefore, it appears that **** Reeves damaged the vehicle to the extent that an additional $921 in repairs were necessary.