Business ProfileforDTF Station

I purchased a DTF (direct to film) printer from Heat Transfer Warehouse in April, 2023. The printer was a Prestige A3+ DTF printer. I did not receive the printer until May, 2023. The printer stopped working in April, 2024 while still under warranty. I called Heat Transfer Warehouse who referred me to DTF Station for assistance. Since April, 2024, I have communicated with two (2) technicians that have quit and did not pass of report of my issue to anyone. I was told by *********, a DTF Station tech, that my printer was inoperable due a motherboard failure, printhead failure, and wetcapping station failure. On April 25, 2024, ********* of DTF Station stated to me that I would be sent a replacement printer. Since that date, I have been unable to communicate with anyone regarding when the printer when be sent and how to send back my inoperable printer. ********* is no longer with DTF Station. After no communication from *********, I reached out to DTF Station. Someone named ******, a DTF Station tech, stated that ********* was no longer with the company and that he would assist me. ****** stated to me that the printer I owned was no longer being manufactured and that I would be sent a refurbished unit. ****** stated that in the Prestige A3+'s place, a new printer, the Prestige R2, was available. ****** stated that he would have someone from Heat Transfer Warehouse call me with, "...a trade-in price and credit." No one ever called me. I reached out to DTF Station again and was told that ****** no longer worked for the company. I was placed with a tech named ****************. **************** essentially restated everything ****** told me. **************** guaranteed that someone from Heat Transfer Warehouse would call me no later than Thursday, June 13th, with a, "...flexible credit amount," so that I could purchase the Prestige R2 printer at a signficant discount. No one ever called me. As of this writing, I have reached out to DTF Station once again for help and have received none.