Business ProfileforBellami Hair

Transaction date 4/20/24 ship date 4/22/24 order #SO1952910 item #****** Magnifica 240g 24 inch ash blonde(60) First I am a repeat buyer of this company and Love there product this is my first problem in years. I am upset I have to make this complaint . I will still put a good review if they ask me too after solution. The nature of my complaint is the sample did not match the hair in bag. The sample was beautiful curly bouncy and the color was slightly off but I could use it still. I measured it out it was perfect size bounce and feel was nice. It had a smell to it tho. I decided after checking the sample I was satisfied with the sample and the hair in the bag should be the same way as this sample. I proceeded to open bag and Hair was completely straight no curl no bounce and the container was a plastic bag with a sticker on it you could open and close it no tamper resistance on this no sealed container like every other order I have purchased. I have video on opening delivery bag that day and the bellami hair bag you can see by the video the color and the flatness of hair quality did not match the sample promised in my order. I do buy for the bounce and curl they provide . Therefore this is not fair for a 409$ purchase as a repeat customer. I do believe because of the non sealed bag someone mixed this up or it was used or they are not fulfilling what they promised with sample hair. Im upset also bc I paid for extra for safety of hair and it was knotted and also had a black spot or bug in the 4 tiny pieces . I took video of all this date at arrival . Hair was not worn . I did a video bc I read many complaints and I did not want any issues. I do Love and stand by Bellami Hair and will continue to buy in the future . I have bought every year with the most satisfaction from this company and I do believe this was a fluke or mistake because they always send curly bouncy hair the right color and a sealed package . I hope they understand I pay a lot and speak highly of there company and Id like them to resolve this by returning my money or sending me a new set that is exactly what I ordered with bounce and a sealed package the correct color and inspect it before sending . I am financing through affirm and it cost me $500 for my package I paid 409$ with rush two day delivery which was actually three and a extra for protection and it was knotted please see video and delivery was thrown on ground in front of my door in a light bag no box . Replacement or refund I expected curly bouncing locks as the sample indicated.