Business ProfileforTower Imaging
Current Alerts For This Business
Per FTC guidelines "1. Know your rights. If you receive bills for goods and services you didn't order, don't pay. The law allows you to treat unordered goods and services as a gift. Double-check, however, to make sure that an honest mistake hasn't been made.
2. Review your phone bills as soon as they arrive. Be on the lookout for charges for goods and services you haven't ordered or authorized. If you find an error on your bill, follow the instructions on your statement for filing a dispute.
3. Assign purchasing to designated staff. And document all your purchases.
4. Train your staff in how to respond to telemarketers. Advise employees who are not authorized to order goods and services to say, "I'm not authorized to place orders. If you want to offer or sell us something, you must speak to __________."
5. Buy from people you know and trust. Authorized employees should be skeptical of "cold" or unsolicited calls and feel comfortable saying "no" to high-pressured sales tactics.
6. Check out the organization with the Attorney General or Better Business Bureau in your state or the state where the organization is located before you send any money for any product or service. This is not foolproof: there may be no record of complaints if an organization is too new or has changed its name.
https://www.ftc.gov/news-events/press-releases/2000/09/ftc-continues-crackdown-office-supply-scams
Additional business information
On April 24, 2023, BBB Serving Los Angeles and Silicon Valley requested that the business modify or discontinue claims on the company's website, https://towerimaging.biz. The business advertises “100% Performance Guarantee” and “100% Performance Guaranteed.”
The BBB Code of Advertising also states, “20.1 When using the term “warranty” or “guarantee” in product advertising, the advertiser must clearly and conspicuously include a statement that the complete details of the warranty can be seen prior to sale at the advertiser's location, viewed on the advertiser’s website or, in the case of mail or telephone order sales, made available free on written request. 20.2 Advertisers should only use “satisfaction guarantee,” “money back guarantee,” “free trial offer,” or similar representations in advertising if the seller or manufacturer refunds the full purchase price of the advertised product or service at the consumer's request. 20.3 When “satisfaction guarantee” or similar representations are used in advertising, any material limitations or conditions that apply to the guarantee must be clearly and conspicuously disclosed. 20.4 When advertising “lifetime” warranties or guarantees or similar representations, the advertisement must clearly and conspicuously disclose its intended meaning of the term “lifetime.” 20.5 Sellers or manufacturers should advertise that a product or service is warranted or guaranteed only if the seller or manufacturer promptly and fully performs its obligations under the warranty or guarantee.”
While the business initially responded to BBB and made some modifications to their website, as of May 22, 2023, the business has failed to modify or discontinue the advertised claims to comply with the BBB Code of Advertising.
At-a-glance
Related Categories
Overview
Business Details
- Location of This Business
- 20640 Bahama St #A, Chatsworth, CA 91311-6127
- BBB File Opened:
- 3/9/2023
- Years in Business:
- 24
- Business Started:
- 1/3/2000
- Type of Entity:
- Sole Proprietorship
- Business Management
- Mrs. Lori Price, Human Resources Staff
- Mr. Vincenzo Autiero, owner
- Contact Information
Principal
- Mrs. Lori Price, Human Resources Staff
- Mr. Vincenzo Autiero, owner
Customer Contact
- Mr. Vincenzo Autiero, owner
- Additional Contact Information
Email Addresses
- Sales
- Technical Support
Customer Complaints
27 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
06/11/2024
- Complaint Type:
- Order Issues
- Status:
- Unanswered
Customer Reviews
18 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Tara F
1 star04/09/2024
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