ComplaintsforAlliance United Insurance Company LLC

• Initial Complaint

  12/30/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  My claim happened on November 12, 2022 and my claim haven't been solved. My 2012 Kia ****** hybrid was deemed total lost about a month ago. The nature of my claim that on January 12, 2023 it will be 2 months. And that no one from ****** insurance had called and talk to me live by phone. The only time I had a chat was when my claim adjuster took my statement *******************. From there on only emails and nothing been solved. I Lost count of how many times I called and only voice mail and no return calls at least to explain that they are backed up of work. I would understand that but not even.Good morning ,***************************** my kia ****** hybrid was deemed total lost like a week after I dropped off the . Because the ******************* treat like s*** ' "" I been over 8 years with Alliance United insurance/****** AND I NEVER BEEN TREATED LIKE THIS. To the point that I looked for a lawyer but I though Alliance United insurance is been a good company never have an is*** and they don't deserve to get *** for an a****** Employee. I called *******************, like 2 o3 times, and he basically told me to back off and email him. Last time he send me an email with my estimate and said "here go" like if I'm a dog and I need food. I have the email if you don't believe. 1. I look for bodyshop 2. He send me a list to look for one 4. Make appointment to pick up Since November 12, 2022 5, I been calling voicemail And i called a lot of times 6. Spoke with ***************** people every is ok don't understand you going thy. Bla bla bla every day.I don't want the Kia ****** hybrid. I hot tire of waiting over 1 month that Dec 18, 2022 brought my self a car. And is already on my policy. I hope you give me Credit for the Kia ****** hybrid that was not used and under your bodyshop. I hope I get credit for that. I owed the Kia ****** hybrid ***** send documents to my mother address at ************************************************************** her mailbox is safe and lock. My mailbox at ********** are open and people take mail from enywhere.************ ************ **************************************

  Business response

  01/30/2023

  Please see our attached response for file *******.
  See Attachment/File: BBB FILE ******* Response AT.pdf

• Initial Complaint

  11/18/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  The Insurance canceled my auto insurance policy with no notice I was told my insurance every 15nth of the month, I was previous told I have t least 10days to make a late payment the Insurance canceled my policy on 11/14/2022 without any notice they don't want to re-instate my insurance, I tried making a payment 11/18/2022 and they state no and they can not do anything I am aware i have 10-20 days and i need at least a 30day notice and i have no received anything via email nor mail stating my cancelation and I have three days driving with no insurance.

  Business response

  01/13/2023

  Business Response /* (1000, 5, 2022/12/05) */ Good afternoon, Please see our attached response for file********. Please let us know if further assistance is required. Thanks, ********************************************************************************************************** Consumer Response /* (3000, 7, 2022/12/08) */ (The consumer indicated he/she DID NOT accept the response from the business.) Payment for the month of october was given what i had to pay was for month of novemeber which my payment due date is always every 15th the month Business Response /* (4000, 9, 2022/12/22) */ Please see our attached response for file********.

• Initial Complaint

  09/21/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I have an insurance policy from this company for two cars that at first I was only paying $345 a month thru my credit card account. But then last July 14 2022 my other car was involved in a major accident that resulted for it to be declared total. So in the last week of July I asked them to stop charging payment for my other car because there is no use of continuing to pay for it if its not usable anymore. Last 22 August they charged my credit card account of only $161 dollar but this month of September I checked my credit card account and found out that they charged me $391.31 dollar and when I called my insurance agent asked them to why i was charged more than double to the exceedingly high amount of $391,31 , the reasons given is because I have an at fault accident last September of 2021. But at least they should have given me a notice , which they usually do every time there is any changes related to my account, if i would agree to the new charges and if i would continue with my policy.

  Business response

  10/18/2022

  Business Response /* (1000, 5, 2022/10/07) */ Please see the attached response and supporting documents.

• Initial Complaint

  05/19/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I was involved in an accident on the *** fwy heading south on 3/8/22 at approximately. 310 am. I was cut off by a driver who was insured by Alliance United******* insurance. The driver acknowledged at the scene to the *** he was at fault. There was also a witness who started the same. My SUV was tired to ******************************* The police report was available on 3/21/22. I received a copy that day at the *** office on **************** The report has the other driver at fault. I called Alliance United on 3/23 and filed a claim. I did not get a call back from them until 4/12. The agents name was ****** ********. She says that they will take responsibility and get things handled. I did not hear back from them, so I called again on 4/20, which when I talked to ******, she didn't remember taking to me the week previously. I had to remind her, which meant no one had been down to appraise the damage to my vehicle. She then said she'll get approval and get someone down there. I hadn't heard from ****** so I called on 4/25, with no response. I then called and left a message with her manager ************. I did not hear back from her. I was called by a man whose name i don't remember on 4/29 telling me that they attempted to send someone down but my car had been auctioned. I called the tow yard and they said my vehicle was sold on 4/27. This is ridiculous. My car was paid off, not to mention, their client doesn't have car rental on his insurance so I've been without a car since my accident. I continue to call with no response from them. Please help me. ****** ******** claims adjuster XXX XXX XXXX x XXXXXXX Yvette Allen manage XXX XXX XXXX x XXXXXXX Claim # XXXXXXXXXXX *** report# XXXXXXXXXXXXX

  Business response

  08/10/2022

  Business Response /* (1000, 5, 2022/06/07) */ Good afternoon, Please see our attached response for file *******. Let us know if further assistance is needed. Thanks, Regulatory Administration ******************************************************************************** Consumer Response /* (3000, 7, 2022/06/16) */ (The consumer indicated he/she DID NOT accept the response from the business.) The response was not totally accurate and told me nothing as to my compensation for my vehicle. Here are facts Your driver admitted fault to the *** and you guys accepted fault. My car is to either be fixed or I'm to receive a check for the value of my car, if deemed totaled. My car was auctioned due to the lack of urgency and proper business practices. My vehicle can't be assessed, so you owe me a check for the value of my car plus 10%, which should be around 11k according to **************** My accident was 3/7/22 and my vehicle was auctioned on 4/27/22. It is now 6/16/22. I would ********** some urgency as in without a vehicle and common courtesy, as to return my calls and get me compensated. Sincerely ****** **** Business Response /* (4000, 9, 2022/06/27) */ Attached is a copy of the June 27, 2022 follow-up response. Consumer Response /* (4200, 11, 2022/07/05) */ (The consumer indicated he/she DID NOT accept the response from the business.) After receiving the consumers reasons on 6/30, I called ************ and talked to a lady named ******* who gave me some info about my car. My car cleared lies on 4/13/27. It was sold on 4/27. An adjuster by the name ****** ****** at XXXXXXXXXX called on 4/21. ******* stated from her notes that he only called to see if my vehicle was there. He had no intention of coming to see it nor pick it up. Alliance United******* in there reasons has stated that they can't get ahold of anyone. Interesting how I've been able to do it twice. Secondly, they will not release the buyers name, the price it sold for, and they would have no idea if the location. They will not release this info to you or I. I received a letter from ****** this Saturday stating that if I don't reasons on 10 days to this letter, the matter will be closed. I am starting to ****** Insurance that this correspondence through the *** shows my interest in solving the matter of being financially compensated for my vehicle as your redone but I will attempt to contact you guys for the thousandth time with no return call just to see if this can speed up the process. Finally I also need to be compensated for the loss of usage of my vehicle. Since your client doesn't have car rental on his policy, I believe $25 is the minimum that is usually covered. I've been without a vehicle since 3/7. So at $25 a day, we are at the $3000.00 mark which should be added to the total of my vehicle. I will attempt to call and contact ****** fault but in the mean time my phone number is XXXXXXXXXX. I look forward to a speedy and long over due compensation deal. ****** **** Business Response /* (4000, 13, 2022/07/18) */ Please see our attached response. Thanks!

• Initial Complaint

  05/15/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I was in a car accident on March 16th, 2022. I have been in a car rental since which I am paying for out of my pocket. I have spoken with my adjuster numerous times about how I am a single mother of ************* and how I feel that the other party should be paying for my car rental. I am not getting any answers and need them to be held accountable. If you look at their reviews this is not the first time, they have done this. I have dried all my savings and I am desperate for help. I believe they need to be held accountable for their lack of support being that is what I pay them for. This has been a nightmare and I cannot afford to keep paying for my rental. I am about ***** in minus the *** given to me by my insurance company. My car is still in the shop and there is no estimated time it will be done. I work and go to school and need a car. They should be helping me not making it harder.

  Business response

  07/11/2022

  Business Response /* (1000, 5, 2022/06/07) */ Good afternoon, Please see our attached response for *******. Let us know if further assistance is required. Thanks, *********************************************************************************************************** Consumer Response /* (3000, 7, 2022/06/13) */ (The consumer indicated he/she DID NOT accept the response from the business.) As I mentioned when we spoke the *** issued by my insurance did not go back into my savings but went into renting another car so the continued mentioning of the *** is pointless. Yes, I received a check for *** and something which again went towards renting another vehicle not back into my savings account. And I do not think that is a fair amount, but I am tired of asking for fairness. I was not at fault, but I am paying as if I am. I still do not have my car back and still she nor her insurance is being held accountable. And when will my insurance step up and fight for me to be fully reimbursed? I have zero dollars in my bank account now and all the money I saved is gone for something that was not my fault. Business Response /* (4000, 9, 2022/06/23) */ Hello, Please see our attached response. Let us know if further assistance is required. Thanks, Regulatory Administration XXXX Xth ****** North *********** ** XXXXX XXX-XXX-XXXX ************************

• Initial Complaint

  04/14/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I had car insurance from Alliance United Insurance Company for approximately 3 years. In ***** ***** I bought a new car and traded in my old one. I called them to let the know I had a new provider (Progressive) for my new car and no longer needed their insurance. They let me know that they needed the full packet of documents regarding the trade in and new car sale to end my insurance with them. I gathered those documents and emailed them to ******************************* as instructed. I had many conversations with them, and each time I was told they needed further documentation if I wanted them to stop insuring me and give me back the money they had taken from my bank account each month. I gave them everything they asked for, but they continued to charge me. The latest charge posted yesterday in the amount of $******. All chargers have been close to that amount monthly but have at times varied by a few cents. At one point I had to replace my debit card and did not give them my new numbers so that they would stop charging me for insurance on a car I no longer owned. For three months I was not charged, and then somehow they got my new number and started charging me again. By my calculations I am owed $****. I am not typically litigious but am prepared to hire a lawyer unless this is quickly resolved.

  Business response

  05/02/2022

  Business Response /* (1000, 5, 2022/05/02) */ Good morning, We are in receipt of this *** complaint. At this time, we are unable to locate the policy with the information provided to us. If you would kindly provide us with the complete policy number, we would be more than happy to have the complaint reviewed by management. Sincerely, ******************************************************************** Consumer Response /* (3000, 7, 2022/05/09) */ (The consumer indicated he/she DID NOT accept the response from the business.) They are asking for my policy number. It is ***********

• Initial Complaint

  03/04/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I was rear ended by a gentleman who Carries Alliance United Insurance. I filed a claim immediately that day with his insurance. I dropped off my vehicle at a body shop who works with the insurance company. ( the insurance company is based out of CA) When the estimate was complete the Alliance United than picked up my vehicle from the body shop without consent of any sort or a signed release. Alliance United also did not pay a settlement for said vehicle within the 80 business days the law allows or ever at all at current times. I do not believe Alliance United is not abiding by laws. The accident occurred in Oct. 2021, I have not heard back from Alliance United insurance company since Nov 2021 despite many attempts to call with no return calls or information. At this current time Alliance United is in pocession of my vehicle illegally and has failed to pay a settlement in time the law allows. This has had negative impacts on many aspects of my life. I'm not exactly how to show I don't have my vehicle and no release was signed. I am working on filing a police report currently.

  Business response

  06/01/2022

  Business Response /* (1000, 5, 2022/03/29) */ Please see the attached response for file *******. Let us know if you have any questions. Consumer Response /* (3000, 7, 2022/04/13) */ (The consumer indicated he/she DID NOT accept the response from the business.) This business did not follow proper laws. They had no right to release my vehicle without my consent, the body shop should have called me as the vehicle owner not ******. As stated the company moved my vehicle illegally, to "avoid storage fees" but than charged My insurance company ***** storage fee's for holding on said lot. I'm guess that makes your reason for breaking the law kind of ****. I also asked the body shop owner where my vehicle was moved to and he had no answer. ( the issue with the body shop is also being handled) By NV Law ****** had 80 bussiness days to issue an offer for the accident. They did not follow this law. The first I offer I received was stated in **************** of March 2022. The offer was a joke, offering $*****ish for a car valued at $****** in our current auto market. Not counting the countless laws this company broke and the fact they already have class action law suits against them. $***** would even cover the pain and suffering this company or it's insured caused. The actions by this company and its employees have opened the door for a possible Bad Faith lawsuit. This company clearly needs re evaluate how it conducts business. Business Response /* (4000, 9, 2022/04/27) */ Good afternoon, Please find our attached response. Thanks Consumer Response /* (4200, 11, 2022/05/06) */ (The consumer indicated he/she DID NOT accept the response from the business.) An apology would be greatly appreciated. You are providing simple updates as if my insurance company operates like your company, it does not. ***** has kept me up to date on my claim with them. I have submitted pictures. I know for a fact that your campany has done a few of these things on the list. 80 bussiness days for my claim to be paid would have been late February, your response and offer letter are dated March.

• Initial Complaint

  10/20/2021

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  9/9/21 I was in an car accident which I was rear ended by an alliance policyholder. He rear ended me into another car. My car was tow to a tow yard unable to drive 10/1/21 Alliance finally contact after I went to get police report in person and contacted them numberous times 10/7/21 I paid to get my car out the tow yard and towed to quality assured collision. 10/15/21 Alliance finally inspect my car at quality assured collision. I received via text that car was expected and claimed a total loss 10/21/21 and I have not heard a word from alliance. The accident occurred 9/9/21 and now the car is at quality assured collision for almost over 2 weeks. The storage fee is piling up and I was not at fault Alliance United Adjuster **** ****** Claim# XXXXXXXXXXX

  Business response

  11/29/2021

  Business Response /* (1000, 5, 2021/11/11) */ Good afternoon, Please see our attached response for file ******. Please advise if you have any questions. Thanks, Regulatory Administration

• Initial Complaint

  10/19/2021

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  I had a car accident on July 2nd 2021. I filed a claim to my insurance company called ALLIANCE UNITED INSURANCE COMPANY. My claim number is XXXXXXXXXXX. The insurance estimated an amount of $******** would cost to fix my car. After the car accident my car got towed to a body shop named GERBER COLLISON & glass and they fixed my car. As of now I have not been able to get my car out of the body shop because there is a difference on the amount my insurance estimated to pay which is $******** and the amount the body shop actually charged to fix which is the amount of $******. As of now I have not been able to get my car out because the dispute between my insurance and the body shop that fixed my car. The resolution I am seeking is for my insurance and the body shop that fixed my car to come to an a agreement so I can get my car out. My car has been at the body shop since July 2nd till now and I have been paying car payment without having my car.

  Business response

  11/16/2021

  Business Response /* (1000, 5, 2021/11/09) */ Good morning, Attached is our response for file ******, Please let us know if further information is required. Thanks, Regulatory Administration Consumer Response /* (2000, 8, 2021/11/15) */ (The consumer indicated he/she ACCEPTED the response from the business.) I accepted the response because it was truthful. The body shop was lying to me by stating that my insurance has not paid and also trying to charge me an additional $***** for fixing my car.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩