ComplaintsforLRS Realty & Management, Inc.

• Initial Complaint

  07/03/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  moved from ******************************************************************* owned by lrs realty the company is trying to say i owe over **** dollars in repaira i lived there for 8 years most of the repairs are maintenamce they never did to the hpuse

  Business response

  07/27/2023

  The move out disposition was performed correctly in accordinance with the law. 

  Customer response

  07/28/2023

   
  Complaint: 20263050
  
  I am rejecting this response because: the amount they are charging is not resonable the cost was way over the repairs they are saying they are price gouging the renter
  
  Sincerely,
  
  ***********************

   

  Business response

  08/03/2023

  Security Deposit $1225.00

  Maintenance, haul off and janitorial $2231.22

  Past due balance: $1006.22

   

  Customer response

  08/03/2023

   
  Complaint: 20263050
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***********************

  Customer response

  08/22/2023

  when i moved into the hpuse there was repairs not done i had to fix the vent in the bathroom the sprinklers the carpet was never replaced asking for maintanence on the house was a ****** the company came and did walk thrpugh of the house they put on paper the repairs that was needed paint front porch rot the tree fell in the street ***** still in front yard and know ypu want to charge me very high prices for changing a light bulb blinds that were never on the windows when i moved in the celling was never repaired were it leaked and left water spots from before i moved i. the company is jabbing there price of repairs over cost i never was late on rent even after they raised the rent when covid happened lrs is happy to take your money but when you move put seems like they are salty about it and over charge in repairs not to give the deposit back a deny there request of paying them more then what the cost is redicoules high theses repairs are no more than 500 bucks

  Business response

  08/22/2023

  The tenant was charged for the following items: 

  1. haul off personal items inside and outside including large furniture and mattresses $450.00

  2. replaced burned out lighbulbs throughout labor $27.00 materials $23.39 total $50.39

  3. one time clean up front and back yard weeds, remove debris and take to dump $450.00

  4. custom make to replace missing window screens and installation labor $225.00 materials $68.35 total $293.35

  5. replace missing and broken window blinds labor $181.25 materials $341.23 total $522.48

  6. remove stickers from windows and closet doors $65.00

  7. janitorial $400.00

  Grand Total $2231.22

  The charges are reasonable and are a tenant responsibility. 

• Initial Complaint

  12/19/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I moved from **************** on 6/18/2022. My security deposit wad $3795.00 I was only returned $323.68 and I am disputing the cleaning fee and painting charges that were taken out. I have been disputing the charges since the initial statement was sent to me in July. I was never provided a receipt from the vendor. I was told these were estimated charges and final receipts would be sent once completed and no receipts were ever sent. I since then saw the unit up for sale and was interested in trying to purchase the condo and upon my tour I noticed that one of the items they claim I damaged was ever replaced or repaired. I also noticed the unit was never deep cleaned as stated yet it had been listed for sale on redfin for 21 days already. I also did not feel I was responsible for paint as paint is a part of normal wear and tear. I am asking that the paint and cleaning fee be refunded in the amount of $1794.32. Or if willing to negotiate I will accept the refund of $550.00 for the cleaning that was not done and half of the paint cost at $838.50. I expect for this to be resolved by 12/29/22 or I will file a small claims court.

  Business response

  01/09/2023

  Business Response /* (1000, 5, 2022/12/23) */ Property Owner and Consumer negotiated and have agreed on an amount that is favorable to both parties. They will both sign an agreement as soon as it is drawn up by a legal team member.

• Initial Complaint

  11/14/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  LR management refuses to adequately staff offices and maintenance crews of properties, leaving tenants with emergency maintenance calls for 3-9+ months. I currently haven't had heat in over a month, and haven't had hot water in almost a week. Property manager refuses to do anything, and issues pile up. We are expected to pay $1000+ each month when we don't have hot water, heat, and issues in our apartment that should have been fixed before we moved in. We regularly don't get our mail because our mailbox is broken. We have contacted the office countless times and nothing happens. There are thousands of people suffering due to the incompetence and complete lack of care by LR MANAGEMENT. They just want to collect rent and act as if they don't have PEOPLE in these buildings. We are repetitively told to put in work orders, but that does nothing. The company just acquired a property behind mine that they CANNOT keep up with, and us as tenants are suffering.

  Business response

  12/02/2022

  Business Response /* (1000, 5, 2022/11/17) */ We do not manage this property and we do not have this consumer's name in our system. Perhaps they have the wrong business? We are LRS Realty & Management, Inc. and we only service properties in California. Please provide more information.

• Initial Complaint

  06/08/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I hired LRS Realty & Management, Inc. in March 2021. I had problems with LRS representatives, not responding and or not within a reasonable time. I saw a problem with the garage door on August 12, 2021, I sent emails to LRS representatives of my findings. On August 19, 2021 I received an email from LRS representatives stating the tenant reporting "Garage door broke and won't open". I authorized dispatch (WO#*******). I was told they dispatched a company. I was property on October 16, 2021 and tenant told me that the garage isn't working properly, since it was supposed to be fixed. I contacted LRS representative and was told a gate company was dispatched. I replied a garage door company should have been dispatch. LRS contacted the gate company, but they wasn't able to dispatch within a reasonable time. I explained garage door been broken for a while and I need it repaired. I called an had a garage door company to fixed the problem correctly. I sent emails to LRS that my current lease will be expiring on March 31, 2022 and I need the property inspected before that time. I talked with several representatives and has never been inspected. LRS lost/misplaced keys provided for them. I told LRS - Director of Leasing Department/Realtor I'm cancelling my contract as of April 01, 2022. She stated she would recommend it to the owner. I feel that LRS breached our agreement. I'm requesting my management fees of $********.

  Business response

  06/28/2022

  Business Response /* (1000, 5, 2022/06/14) */ On 8/19/21 tenant reported garage door not opening. LRS dispatched our vendor "GateKeepers" (a licensed garage door vendor). Tenant was not compliant and would not schedule with the vendor in a timely manner. That particular repair was fixed when tenant allowed vendor on the property. On 11/9/21 Tenant reported Garage door was off track. Not an issue related to first complaint. LRS notified the landlord's Power of Attorney on the same day, who decided to fix the issue himself. During Covid, Tenant would not allow LRS to conduct any interior inspection on the property. On 4/11/22 Landor's power of attorney requested an interior inspection prior to cancelling management. LRS reached out to Tenants 2x. Tenants however still did not allow LRS to enter the property. According to California Law, LRS was unable to enter the property. Over the duration of management, LRS collected rents, disbursed funds to the landlord, communicated with tenants, and took all maintenance related calls including after hours. LRS conducted management according to the agreement. There shall be no refunds. Business Response /* (-10, 6, 2022/06/14) */ All keys provided by owner were given to tenant at move in. Consumer Response /* (3000, 8, 2022/06/17) */ (The consumer indicated he/she DID NOT accept the response from the business.) LRS isn't being truthful and not taking responsibility for their failures. Regarding keys, I provided keys to Dwayne Wilson on or about 03/27/2021. Now they're saying they don't have keys. Regarding inspection, I sent email on 02/16/2022 to ************, that lease expires on March 31, 2022. Email on 02/21/2022 asking LRS to advise me of date of inspection. Also on 03/08/2022 email to ************ & ************* checking on status or intentions of tenants. 02/18/2022 no response from LRS regarding inspection. 04/27/2022 ************* contacting tenant wanting to schedule inspection before May 1, 2022 deadline. This inspection could have been done much sooner, without entry by doing Zoom, or other contactless ways. Regarding garage door, LRS sent a Gate repair company to fix a garage door, which wasn't repaired correctly and LRS didn't follow up to verify if repairs was fixed properly. See email 10/16/2021 When I was at the property tenant Brandi stated the garage door still have problems. I stepped in to have garage door fixed, cause it would have been additional charges due to lapse of time past. LRS should have followup on repair to make sure repairs was completed. Business Response /* (4000, 10, 2022/06/27) */ Keys: All keys were given to tenant at the property. Owner to follow up with tenant. Inspection: LRS does not conduct virtual inspections. Inspections are provided as a courtesy and upon having direct access to interior of the premises. Garage Door: "GateKeepers" is a licensed garage door vendor. Second repair request was not related to the first repair request. LRS was not given the opportunity to address the second request. LRS conducted management in a professional manner and according to the agreement. There shall be no refunds.

• Initial Complaint

  10/02/2021

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I rented from this realty management from Oct 9, 2020- Sept 5, 2021 a studio to reside in with my 4 year old son. After a week in, we noticed roaches and it continually got worse in which it quickly became uninhabitable. After worsening conditions, and reasons related to Covid, I requested to end my lease with a formal written notice on 8/3/21 in which the owner, personally wished me well and agreed to terminate my lease. For September, I authorized my deposit to be used for rent. I also withheld $60 as a reimbursement with no previous action for a clog in an outdoor pipe that resulted in an explosive flood in my shower on 01/19/21 that ruined my bathroom carpets, and the towels used to contain it. After moving out on 9/5/21, leaving the unit vacant despite a mattress, and frame being left, due to insufficient means to dispose of it, I received a bill for $555.22 stating 'Janitorial/ painting/ and trash disposal fees'.With such an uninhabitable unit for 1 year, I refuse to pay any fees

  Business response

  10/21/2021

  Business Response /* (1000, 5, 2021/10/07) */ All habitability matters were addressed as soon as tenant took possession, considering tenant allowed vendor access to the unit. Tenant moved in on 10/10/20. Lease was to end 10/09/2021. However, tenant moved out a month and 4 days early to relocate to Santa Barbara. Landlord agreed to let tenant out of the lease in leu of the tenants existing security deposit for Rent only. All move out Charges are according to CA law: 1/3 of paint, janitorial + trash out. They have been reevaluated and are deemed correct. Consumer Response /* (3000, 7, 2021/10/11) */ (The consumer indicated he/she DID NOT accept the response from the business.) The" professional cleaning fee was attached and I went back to clean the unit. I accept the trash fee and I also offered to paint per my letter,and any other disagreements in my letter were NOT addressed to me including the $60 I withheld regarding my ruined carpets. No other misunderstandings were mentioned whem wished well by the owner during inspection before leaving. I had cleaned the unit of roaches despite a "professional cleaning" from previous tenants. I request this bill be adjusted due to the enduring of infestation and other issues during my rental possession. Business Response /* (4000, 9, 2021/10/19) */ The property has been sold, therefore the tenant's charges of $555.22 has been cleared. There are no other charges due. Please consider this case closed. Consumer Response /* (2000, 11, 2021/10/20) */ (The consumer indicated he/she ACCEPTED the response from the business.) Thank you for this information.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩