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ComplaintsforLola Soap
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
10/13/2021
- Complaint Type:
- Product Issues
- Status:
- Answered
First and foremost beyond being lied to about the product I Purchased by *****, I was mailed the wrong product. I ordered a black necklift device and was mailed a white one which is a cheaper version. And I was also mailed open product. I spent $**** and the company is not trying to do anything to correct the situation! This happened in the lola soap company in the flamingo hotel in Las Vegas but they are nowhere listed on Google. I called and left a message from the number I got off of the receipt and have not heard back from them. I've also emailed their address online and I have not heard back.Business response
11/12/2021
Business Response /* (1000, 8, 2021/11/01) */ Spoke with customer she said she already resolved the issue with the retailer.Initial Complaint
09/14/2021
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
I made two purchases with Lola Soap, (1) on June 24 2021 for $3200 and (2) on July 20, 2021 for $4250. I was asked at the register to sign a tablet with only a signature box displayed. They prior to that asked for my email, I assume so that they knew how to contact me. I was led to believe that I was signing a sales slip, when I was instead was signing a three- page contract. Never did this business mention that I was signing a contract and they made sure that it was not visible when I did so. I also was never given a copy of either transaction. It was never mentioned that the store had a no return policy. There was none posted in the store at the time.
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This business is not BBB Accredited
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Contact Information
Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.