ComplaintsforSouth West Solar, Inc.
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Complaint Details
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Initial Complaint
08/05/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Resolved
They had a rep come knocking on my door and I was misled into thinking that they worked with LADWP and finding solutions for high electricity bills.Past forward 3 months later and my project is still not complete. They don't answer their phone or emails and I found out my lender has fully funded them without my consent per their agreement so now my payments are going to start and project is not even complete yet.Business response
08/05/2024
We are communicating with the client to find a resolution that will be suitable. We will update after the next meeting with them.
Thank you
Customer response
08/12/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*******************Initial Complaint
06/12/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
For the last three weeks I have been trying to contact this company at their phone number of ************. For every extension I press, I do not get an answer, and the automated system tells me their voicemail is full. I have a question regarding a large bill that I need to discuss with someone but they are not responsive.Business response
06/13/2024
Please email to me the copy of the bill at *******@sw.solar and I will be happy to do a system review for youCustomer response
06/20/2024
Complaint: 21787182
I am rejecting this response because:I am requesting that the company calls me. My phone number is ************.
Sincerely,
*****************************Business response
06/28/2024
We can call you , that is not a problem. Someone will reach out within 1-3 business days to speak with you directlyCustomer response
07/30/2024
We still have not settled with this company as they have still not called.Business response
08/23/2024
Good afternoon,
I have requested a resolution call be placed to this client within 3-5 business days , so that we can take care of any items of his list for resolution.
Initial Complaint
02/22/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On 2/18/2017 Southwest Solar installed 6 large solar panels, inverter, and recalled switch box from ******************.I paid $1000 down and then secured loan for $ ****** From EECU and paid off within year of 2018. There is a 25 year warranty on panels and 10 year on Inverter. I was told the switch was on recall and I would get replacement but I never did. I dont know who was to be monitoring the system but even PGE failed there. Making compliant about them tomorrow. In conclusion, when Southwest Solar installers left they neglected to turn on inverter. I also do not know the manufacture of panels. For 1 year PGE failed to tell me the inverter was not on.Business response
03/19/2024
We have received your complaint and are reviewing the file to provide the best solution. Please note that we were subcontracted by ****************** to do this installation in 2017 and have received no complaints from Noble Green or the homeowner until this message was received from BBB March 15/2024. Please allow us 1-3 business days to go over everything and we can be contacted directly at ************ .Initial Complaint
11/02/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On august 21 2023 ,I was approached by a salesman that represented southwest solar . We talked and I decided to go with them for my solar project.is now the 30th of October and no one is getting back to me about finishing the project and D W P told me that I have to get after the company. I called them several times since then at ************ and asked for the manager and no one called me backBusiness response
11/02/2023
Hello,
I am happy to help but will need an address for the client in question in order to reference their file .
Thanks
Initial Complaint
05/18/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
in 2017 South West Solar installed solar panels on my home. My husband and I specified we wanted a monitoring system. We were charged for one but it was not put on, as a South West Solar technician recently verified. I have as consistently as possible tried to contact the company to resolve this issue. I have been hung up on and ignored. I was told by*************** that *********** was looking into the monitoring system on March 28. I have not heard anything from the company since. I sent a follow up email on April 18 and have not received a response. My homes system has not been producing so every year I receive a Tru Up bill thru my energy company, ****. I have attached the original contract, only 2 of my last Tru Up Bills but I am requesting all Tru Up charges since 2018. I can provide those when requested.Business response
06/22/2022
Business Response /* (1000, 5, 2022/05/23) */ We are currently trying to source a monitor for the client. Due to Covid and the aftermath of the Pandemic there has been severe shortages in manufacturing. As soon as one has been found we will be happy to send out the information to her . Consumer Response /* (3000, 7, 2022/05/27) */ (The consumer indicated he/she DID NOT accept the response from the business.) In the email that was sent to me, the company noted that my system is older and they may have trouble finding the correct monitor. I am concerned that this will be drawn out even longer. Business Response /* (4000, 9, 2022/06/02) */ After further review with the client and a full audit of her utility bill which details her credits received from the utility and her usage, the customer has shown an increase in usage of over 2200 Kwh, which is causing her higher bills. She has acknowledged via email that the increase in usage would require her to have a larger system. We are still actively trying to find a monitor for her system and will keep in contact with her throughout the search. Consumer Response /* (4200, 11, 2022/06/15) */ (The consumer indicated he/she DID NOT accept the response from the business.) did not acknowledge an increased usage of power. I was informed that my system only is able to produce a certain amount and my household uses more than it produces. I did not know my system had limits. I do not see those numbers in my paperwork. Of course the monitoring system that I paid for but did not receive would have helped me to monitor the systems production and my homes usage. I was informed that I would need approximately 5 to 6 more panels to produce adequate energy. However issues arise because this company no longer installs in my area.
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Customer Complaints Summary
5 total complaints in the last 3 years.
4 complaints closed in the last 12 months.