ComplaintsforEZ Lite Cruiser

• Initial Complaint

  01/29/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  My father, ***********************, ordered the Ez Lite chair on October 9th. It arrived and the chair was too small for him. We contacted the company and requested to return the item. We followed all instructions and returned the chair within 30 days obeying all of their return policies. The company has confirmed receiving the return in November but has yet to issue a refund. we have called repeatedly asking for a refund and keep getting the runaround. A person named **** said he was the only person at the company and that the person responsible for the refunds was out due to a family emergency. My father has waited over 2 months for the refund he is due.

  Business response

  02/09/2024

  Hi, thank you for your patience while we investigated the circumstances surrounding this return.  We have confirmed the item was returned and is due a refund per the terms of our return policy.  A refund is being issued today and will appear back on the customers card within about 2-3 business days, however, ultimately depending on the communication between our payment processor and the card issuing bank.  Please allow up to 10 business days to pass and after that, if you do not see the refund posted, please check with your banking institution and notify us. 

  Thank you and we wish you all the best. 

   

  Customer response

  02/20/2024

   
  Complaint: 21214294
  
  I am rejecting this response because:

  My father has never received a refund. The business asked that we wait at least 10 days which we have. We have never received a refund. Please reopen the complaint.
  
  Sincerely,
  
  ***********************************

• Initial Complaint

  05/16/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I returned the EZ Lite Cruiser Deluxe wide WX12 on 2/18/2023 as my wife was too weak to operate it safely. It was only used indoors very briefly and returned within 7 days in original condition. I have not yet received the promised refund. I did receive an email on May 1st stating that I would receive the refund later that day, but that never happened. It has been 3 months since the return. I just want the refund.

  Business response

  06/01/2023

  Hi, thank you for your patience while we investigated the return of the goods.  This order has been refunded. 

  Best,

  EZ Lite Cruiser

  Customer response

  06/03/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************

• Initial Complaint

  02/14/2022

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  On 05/21/21, I purchased a wheelchair for my nephew for ********, order ***********. The chair was delivered on 06/01/21 but did not work out for my nephew's needs and was returned within the timeframe for returns. On 08/25/21, I emailed to inquire about the status of processing the return. The company responded on 09/15/21 confirming receipt of the returned packages but that their warehouse has not yet had a chance to unbox and process the return due to staffing issues and higher than usual work load. They estimated that it would be done the following week. I still have not received a refund and the company has not responded to my additional inquiries.

  Business response

  03/04/2022

  Business Response /* (1000, 5, 2022/02/28) */ Thank you for your patience while we researched this return. According to our records, there were items missing from the return, which we were still waiting for. To rectify this complaint, we are making a good faith effort to refund the goods even though our records indicate not all of the components were returned. Customer was notified of the refund amount and the refund will post to the card used to make the original payment within 48 hours. Consumer Response /* (2000, 7, 2022/03/03) */ (The consumer indicated he/she ACCEPTED the response from the business.) I accept the refund, however, I was never contacted about any missing parts.

• Initial Complaint

  11/15/2021

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On Sept 7, 2021 I ordered an ** ******* electric *********** I had surgery and the injury I had was treated and healed by the surgery. I emailed ** ******* on Sept 27, 2021 to cancel the order. They responded on Sept 28, 2021 that they would refund my money within 2 days. I have not received the wheelchair NOR a refund. I contacted the company on 10/22/21, 10/27/21 and 10/30/21. This is the transaction info from Paypal regarding this purchase. Transaction Date Posting Date Reference Number Amount Description 9/7/2021 9/7/2021 ***************** $******** No Interest if paid in full I want a full refund including all late fees I have had to pay.

  Business response

  12/09/2021

  Business Response /* (1000, 5, 2021/11/16) */ Thank you for your cancellation request. As noted, we are experiencing longer than usual delivery times due to delays in deliveries of new inventory due to the port congestion here in Los Angeles where we are based. The order has now been cancelled and a refund has been issued. Please note, it may appear as Pending for approximately 4-5 business days from today 11/16/21, as this was processed through PayPal and their refund process takes about this much time.

• Initial Complaint

  10/24/2021

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  We bought the chair July 2 and was immediately charger to our credit card. We finally received the chair Sept 15. The charger and battery did not arrive until Sept 17. They said the delay was due to port backup. Okay. We discovered the chair was too large for our home and the weight was also an issue. On the 20th I removed the wheels and motors and managed to load it into our car. I'm 71 and 5 ft tall so how long would I be able to do this. The chair was for my husband. I fought taking the wheels off and on and couldn't see it happening regularly in a parking lot. I called and told them I wanted to return it and he was ******** and told me to go to the website and fill out the paperwork. I did and received a copy of my submission and a note. Part of it said quote Please refrain from contacting us by phone, email, the contact form or any other method, as this will delay the return request process. Well last week had been a month and the credit card company said I had nothing to lose so I called on Tues- they have never returned my call. Funny when sales asked me to leave my name and number they called me back in five minutes. I would like them to return our money per their return policy. The chair is in perfect condition(with pictures to back that up). Your help would be most appreciated

  Business response

  10/28/2021

  Business Response /* (1000, 5, 2021/10/27) */ Hello Mr. & Mrs. *******, the returns process is completed by email, as with all of our returns. We sent a return shipping label by e-mail to your e-mail address ********@iowatelecom.net used when making the purchase. The response we received from your mail server is: 554 5.7.1 VI-101 Message blocked due to spam content in the message. There is no spam content in the message. We are attaching a PDF of the prepaid return shipping label, as we do for folks who qualify for Option A or Option B in our return policy. We unfortunately can not control your mail server and what it does with these messages. We can suggest you send us an e-mail with an e-mail address that can receive PDF files and we can resend it there, or if you'd like, as a courtesy, we can print the label and mail it to you by postal mail. We're anxiously awaiting your return, as much as you are. We have customers waiting to purchase used machines, so it is no trouble. A representative **** reach out by phone to advise you of the same information contained here in our reply. Consumer Response /* (2000, 7, 2021/10/27) */ We received a call after the document was blocked by original email. Gave them a gmail address and it came right through. Don't know how long it would have taken without your help. Thank you.

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