ComplaintsforWags And Whiskers Pet Rescue
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
09/06/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Wags and Whiskers has had a troubled past but still remains open. I did not realize any of this until after the fact. I was interested in a dog they called Queso. I filled out an online application, was called right away by I believe a volunteer. I asked normal questions and got vague feedback. I requested to communicate with his ****** and she replied they do not use fosters (although their website says they do). I now am picturing this tiny senior in a kennel situation.I also noticed that they had 174 dogs with 23 of them being seniors all in a kennel situation.He is sweet, happy but stained all over his body from what I know from experience is a dilute bleach reacting with certain medicated shampoo. His eyes crusty and he is matted. He slept mostly on the drive home coughing a couple times. Then that first night he coughed all night long!!! I was sent incomplete vet records by them. It vaguely mentioned that he was treated for a cough about 2 weeks prior but no mention to me on picking him up. I got him to my vet immediately and what we found is that he has a significant heart murmur (not in his files). He has bronchitis which still requires antibiotics as his WBC is elevated and he tested positive for three different parasites! Tapeworm Roundworm and Giardia. I will wait on his grooming so he can heal.I need to mention that this rescue charges $375 for adoption. Compared to the groups that Ive grown to know and love: ********* (where I got Yuki) $250, Tails of Gray $200, Peace of Mind Rescue $155-$305 All of these groups provide the dogs with a ****** home, extensive vet care, grooming needs, proper diets and supplements BEFORE they are adopted out. After paying $375 I immediately needed to get him to the vet $710 start him on medication and repeat the ***** in 2 weeks $140 and a much needed grooming $85. I wasnt expecting or prepared for this from what they disclosed to me.Wags and Whiskers is a shelter NOT A RESCUE doing the bare minimum.Initial Complaint
11/15/2021
- Complaint Type:
- Product Issues
- Status:
- Unanswered
We filled out an application online said that we did not want no pit bulls and we looked at a dog and talked to the lady and she said that he was not pit bull and we get all the way from *************** ********** to ***** ********** which is a 5 to 6 But within the next month we knew that he was pit bull and we tried to return him they said we could return him but we could not get any money back I told him that he was pit bull and we did not want a pit bull and that he was biting our daughter and it's not just puppy bites he was biting her it's either shoot the dog get rid of the dog sell the dog something but the dog has to go I still refuse to do anything to this day I told him that only where they're going to get me to stop is either giving my money back or get a restraining order on me They say they do their best to tell what breed they are but after you adopt a dog at $650 they also will sell you ADN a test that will tell you exactly what breed the dog is He's not all pitbull no hes pitbull in lab
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.