ComplaintsforTri Counties Bank

• Initial Complaint

  06/24/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  This bank is UNBELIEVABLE! First of all I was charged $1.80 in interest due to their Error as they have never sent me a statement on a Business Line of Credit that has a ZERO BALANCE nor did they send a bill for the annual fee due of $150!! This was due to their error that they didnt have my business address in their computers? What? How did they approve me without a business address??? Now they are refusing to waive the $1.80 in interest due to their ERRORS!!! I was like really? Your bank is refusing to waive less than $2 in fraudulent interest being charged on my credit line when I did not initiate the $150 charges?? They are willing to lose my business of 45 years due to less than $2 incorrect interest charges??? Cant wait to contact ****************** to assist me with all of my BUSINESS and PERSONAL needs. What an idiotic policy to lose customers over $2 ~ I know I have paid thousands and thousands of dollars in interest to this Institution! DO NOT USE THIS BANK AS YOU WILL NOT BE APPRECIATED AS A CUSTOMER ~ THEY ONLY CARE ABOUT MAKING A BUCK OR $2!!

  Business response

  07/02/2024

  Thank you for bringing the matter to our attention. We have addressed this directly with the complainant upon receipt. To protect financial privacy, we can provide no further details. 

• Initial Complaint

  05/14/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I filed a dispute at Tri-County Banks They end up putting the money back into my account At least thats what I thought They said that The money was put in the bank And that Im good they Took the money out of my account and now Im stuck with a huge negative balance almost 2 grand when I went in there with a positive balance

  Business response

  05/23/2024

  Thank you for bringing the matter to our attention. We have addressed this directly with the complainant upon receipt. To protect financial privacy, we can provide no further details.

  Customer response

  05/23/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.
  
  

• Initial Complaint

  04/11/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  March 13th 2024- fraud on my account 2 transactions that total *******- payments to paypal.****** was identified as a TCB fraud customer service employee.he had my information and called from the 1-88 number associated with the bank' the bank simply denied the *** E request with little to no regard for my loss of money and never did follow up calls or updates on the process. I am requesting a full refund from them as I know this falls under the *** E claim. supporting documents attached.

  Business response

  04/24/2024

  Thank you for bringing the matter to our attention. We have addressed this directly with the complainant upon receipt. To protect financial privacy, we can provide no further details. 

  Customer response

  05/03/2024

  I am rejecting this response because:

  
  I do want this reopened. They sent the "complacent " letter that states financial privacy. I am the one who provided all documents and have included them here again. They have not genuinely looked into my case. They are just denying it. I had someone call me from a verifies bank number that shows on my call log, claiming to be from the fraud dept.  ************* as well as tcb logo on his profile name. I followed those instructions. The bank of tri counties is not taking any accountability for the fraudulent calls and transactions.  Please review. Thank you. 
  

  
  

  
  

  Business response

  05/13/2024

  Thank you for bringing the matter to our attention. We have addressed this directly with the complainant upon receipt. To protect financial privacy, we can provide no further details. ..

  Customer response

  05/15/2024

  I am rejecting this response because: the bank has still not made any attempt to contact me except for sending one letter that is a general one they send to everyone. It has no mention of anything they did to try and attempt to take any action to file any fraud claims and refund my money. they have not even called me one time. I know that the bank is FDIC insured and has coverage and authority to ***** the payment back to me as fraud. As a customer and previous employee of that bank for over 20 years, I know the rules and regulations. They are not doing due diligence to take action against the person posing as their bank employee. I am very upset with their lack of assistance and commitment to me as a customer.  
  

  Business response

  05/23/2024

  Thank you for bringing the matter to our attention. We have addressed this directly with the complainant upon receipt. To protect financial privacy, we can provide no further details. 

• Initial Complaint

  01/19/2024

  Complaint Type:

  Billing Issues

  Status:

  Unresolved

  More info

  I discovered 4 fraudulent transactions in my checking account, supposedly from ********** The first one occurred 8/23/23. The next occured two months later 10/10/23 followed by two more transactioins 11/9/23 and 12/11/23. I could not find anything online with ********* or in my ********* account as to what these transactions were for. I called ********* and talked to their security department. They could not find any valid transaction within ********* by my banking account number or debit card numbers. ********* encouraged me to file a report with my bank and seek reimbursement from my bank. I have done so and ****************************** denied the claim, stating that it has been more than 60 days from the first transaction. However, I believe these are separate transactions because of the two-month gap between the first transaction on 8/23/23 and the second transaction 10/10/23. TriCounties should reimburse me for all four transactions because they are all obviously fraudulent. At the very least, Tri Counties should treat all of these as separate transactions and reimburse me for the last three on 10/10/23, 11/9/23 and 12/11/23. TriCounties Dispute ID is *****.

  Business response

  01/29/2024

  "Thank you for bringing the matter to our attention. We have addressed this directly with the complainant upon receipt. To protect financial privacy, we can provide no further details."

  Customer response

  01/29/2024

  I am rejecting this response because: TRI COUNTIES SAYS ***** HAVE CONTACTED ME DIRECTLY REGARDING THIS COMPLAINT, BUT I HAVE HAD NO INTERACTION WITH TRI COUNTIES REGARDING THIS COMPLAINT. NO PHONE CALLS NO EMAIL FROM THEM, NOTHING.
  

  Business response

  02/09/2024

  The Bank will work directly with the complainant. 

  Customer response

  02/14/2024

  I am rejecting this response because: Tri Counties says theywill work directly with me but they have not done so.
  

• Initial Complaint

  01/07/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Tri-Counties Bank opened an account for me in Feb-2023, and set up direct deposit for me to receive my Soc Sec pension check. But a question they never asked me is if I had a Soc Sec Payee, which I do. Without that information it's against their policy to deposit a check with two names on it into an account with only one name on it.So they did open my account with only my name on it, and for the next 9 months they were receiving and depositing Soc Sec checks with both my name and my payee's name on it, in contradiction to their own policy. Yet no one ever caught this.I've made Many phone calls to them. Each time their representative asked me for the same information, including whether "someone else" was on my account. Each time I Iiterally said: "My payee's name Should Be on the account too." Yet NONE of them apparently noticed that there was no payee on my account. The problem started when I ordered a box of paper checks in Dec-2023 & they got lost in the mail. That's when this bank made me open a whole new account, and that's when they Finally WOKE UP to Their blunder on Jan-04-****, when I most needed my pension check to pay my rent and buy food. That is when they told me that the only way that I could get my money is to have my 73 year old payee make the 3 hour road trip from ******* just to appear in their branch to put her signature on a form, only to turn around for the 3 hour road trip back home. And they told me that there is NO Way that I could get my money now without my payee making a physical appearance in their branch.So here I am, a 74 year old disabled retiree with a bad heart, literally stranded by my bank. I really have no way to even buy food today, and this bank is expecting me to Fix THEIR Incompetence regarding THEIR Blunders by me coercing an old woman to undertake an a 6+ hour road trip.So here I am now literally on the Brink of Starvation and this bank won't even lift a finger to help me.

  Business response

  01/18/2024

  Thank you for bringing the matter to our attention. We have addressed this directly with the complainant upon receipt. To protect financial privacy, we can provide no further details.

• Initial Complaint

  03/17/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  This has been hands down, the WORST banking experience I have ever encountered. They neglected to set up access for my online account (which THEY have to do) so I have NO access to my business funds at all. They KNEW my payroll was going to be due. They promised me for *3* days they I would get access. I finally recieved access only after jumping through 4 different people and a bunch of broken promises. I then was unable to connect this account to Stripe (my payment provider) because I had to have my account rebuilt a completely DIFFERENT way. Then I was promised a temporary business card number so I could run payroll, and then was ghosted by ****, who made the promise. AFTER I had signed up, 3 days later they disclose it takes TWO WEEKS to get a card for funds access. I would have NEVER agreed to that. Online banking is a nightmare, Stripe doesn't work out the gate, Paypal couldn't get connected and they don't allow the use of Zelle. They use the excuse of being a small community bank. Perhaps you shouldn't be in the banking industry if you can't provide SIMPLE services for your business clients. HORRIFIC experience. And now they won't give me the money from my savings account, only a cashier's check that they won't honor. Unbelieveable!

  Business response

  03/27/2023

  Thank you for bringing the matter to our attention. We have addressed this directly with the complainant upon receipt. To protect financial privacy, we can provide no further details. 

  Customer response

  03/27/2023

  I am rejecting this response because: It's a copout. This was a horrible experience and they don't even offer an appology. As an added insult, they didn't even close the business account necessitating a return visit from us to close it, AGAIN.
  

  Business response

  04/06/2023

  Thank you for bringing this to our attention. We have addressed this directly with the complainant. To protect financial privacy, we can provide no further information. 

  Customer response

  04/07/2023

  I am rejecting this response because: They didn't address the issue, and they are still sending me automated emails about an account that no longer exists.
  

  Business response

  04/19/2023

  Thank you for bringing the matter to our attention. We have addressed this directly with the complainant upon receipt. To protect financial privacy, we can provide no further details. 

• Initial Complaint

  02/15/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have a home equity line of credit and a checking account with Tri Counties Bank. Last week an investment opportunity came up and I need to take a draw on my home equity line. It would be the first draw I've taken on that line since I opened it up about 9 months ago. I've been trying to get someone from Tri Counties on the phone to ask about rates and the best way to take a large draw, but their phone system has been down for over a week now. I've tried every number on their website and online that I can fin, all lead to the same voicemail that their phone system is down. They are a bank and have no access to a phone system for over a week now! How do they not have another line set up or answer back to any voicemails? It is very unsettling to not be able to get ahold of your bank. I am also out of town for a few weeks due to work so I am not able to go into a branch at this time.

  Business response

  03/07/2023

  Thank you for bringing the matter to our attention. We have addressed this directly with the complainant upon receipt.

• Initial Complaint

  11/02/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I called to request a legal name change due to marriage. Tri Counties Bank in *****, **, claims to have mailed personal banking information for myself and my daughter in the snail mail. 6 weeks later after speaking to 7 bank employees with no resolution and no notes being annotated on my account, I still have not received the info in snail mail. I have spoken to both the assistant branch manager and the branch manager on several occasions since the first interaction. The manager confirmed my information had in fact been mailed in the snail mail and that they could not track it, but that it was not policy to do so, they use Fed Ex. At this point, I decided the best course of action was to close my account. The snail mail still has not arrived and my personal signature card information is lost and I feel my personal information and that of my daughter has been compromised. I called the ** (2 days ago) of the branch to voice my concern and still feel there is no resolution. ************* said he would call me back after he spoke to the employees, but this does not negate the fact that the assistant manager ***** put my information in the mail with total disregard to their policy and to my financial banking information. If someone else receives my information, it has everything they would need to know about me to perhaps open another accounts, name, ssn, address, new name, new dl#, mothers maiden name. Not one person has accepted responsibility or offered an apology for what they have done, and I feel compromised at best. I am a disabled veteran, who has money from losing property in the 2018 Campfire Fire, and now do not feel safe, or that my finances are or will be secure. I had my new drivers license for 2 weeks, my new name for 4 months. I am terrified someone will get a hold of this lost mail and steal my identity. I feel dismissed by the bank and feel that they do not care in the least about what they have done.

  Business response

  11/10/2022

  Thank you for bringing the matter to our attention. We have addressed this directly with the complainant upon receipt.  

  Customer response

  11/10/2022

  I am rejecting this response because:I have not been contacted by the bank since before I filed the complaint. I called the bank on 11/4/22 to ask why I was locked out of my account. The manager **** said he locked the account. At that time I asked to have the account closed and to please verify closure. The Manager **** also said they were working on the credit protection for myself and my daughter. I have not had any contact with the bank since that phone call, nor have I received any information regarding credit protection for either of us. The issue has not been resolved, nor have I received the snail mail letter that was mailed in early October. **** also said their mailroom has not received it returned mail either. They have not reached out to me. Thank you. 
  

  Business response

  11/16/2022

  We are in receipt of the response, and we have responded to the customer. 

  Customer response

  11/21/2022

  I am rejecting this response because: I dont agree with their giving me 2 years of identity protection when I asked for 5.  This was absolutely no fault of my own and Im just supposed to take what they offer.  They said they are confident that this should be enough. Well, I was confident that I was banking with a more responsible bank. At this point, there is nothing that they can do to make this situation any better. They have failed on so many levels its disheartening. I hope they can learn from this and do better for someone else; because I will never recommend their bank to anyone. 
  

• Initial Complaint

  09/06/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  ******** from the ********** branch called me to say they did not receive the cash part of my deposit. Thats absolutely not true. This deposit was made in person and not only was the cash given, I have my receipt to prove it. She said that she checked the camera and there was no cash given. When I asked to see the camera she denied me access to it. There was obviously a mistake made and it is 100 % on her end. Instead of pointing fingers at people she needs to point them at herself. She is the most unprofessional person I've ever dealt with.

  Business response

  09/19/2022

  Thank you for bringing the matter to our attention. We have addressed this directly with the complainant upon receipt.

• Initial Complaint

  07/26/2022

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I have been trying to close an account ending in **** with Tri Counties since July 5. Every time I call, they say they can't close it either because there is still money in the account or because there is a negative balance in the account. These balance issues are caused by Tri Counties system generated fees either being credited or debited. I just called and spoke with ***** who was extremely rude. When I asked her to stop interrupting me, she said "Well you started it." ***** refused to give me a $10 credit to my account so that the account could be closed. I then asked to speak to a supervisor but she was not listening to me and refused that request, then hung up on me. I'm tired of having to call Tri Counties just to get this account closed. Unbelievable hassle and waste of my time.

  Business response

  08/03/2022

  Thank you for bringing the matter to our attention.  We have addressed this directly with the complainant upon receipt.

  Customer response

  08/04/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.
  
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩