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ComplaintsforCali'Flour Foods
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
08/03/2023
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
Order #******** on 7/19/2023 Paid: $76.03 Order Received on 7/27/2023 at 3:27pm Order #******** arrived not frozen without any means to keep it frozen and therefore is inedible. I contacted the company by phone (left 3 messges) email, chat via website, and customer service form on the website, and on ******** messenger. I have not received a reply since 7/27/2023. The company uses automated customer service responses and will not return messages. I am seeking a full refund.Initial Complaint
05/26/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
The first time I placed an order was on 2/9/23. When I received the order confirmation email, I saw that I was improperly charged for shipping despite the fact that my order exceeded the minimum for free shipping. So I emailed to inquire about the shipping fee and never received a reply. I followed up a week later and still no reply. It was annoying but I did not pursue it further. Nonetheless, I did enjoy the products and just placed another larger order on 5/17/2023. When it arrived on 5/24/2023, one of the boxes was damaged and inedible. I immediately sent an email and received no reply. I also used the "chat" function on their website and the "agent" never responded to my query. I left two voicemails and never got a response either. I don't know what to do other than initiate a merchant dispute through my credit card company.Initial Complaint
04/27/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I purchased a product that arrived in an unedible state. I sent emails, I made phone calls and was completely ignored. I had to throw the product away.Initial Complaint
10/21/2022
- Complaint Type:
- Order Issues
- Status:
- Unanswered
*** contacted them 3 times about this, no response. Never received 2 items that supposedly shipped. I want items or refund. Order #******** I placed this order on the September 20. On the 21st the crusts were shipped and I received them on the 23rd. Then on the 28th I received the below email with tracking number for the 2 remaining items. If you click on that tracking number it says delivered September 23rd. They shipped on the 28th so that isnt correct. I did not receive the two items below yet, please advise.Initial Complaint
10/04/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Date of Transaction: 09/22/2022. Order number: ****** Paid $56.80 I did not receive my order and the merchant will not respond despite repeated attempts.Attempt one was an email sent 9/28/22. Attempt two was a post on the Cali'Flour foods Instagram page on 10/1/22. Attempt three was via the Cali'Flour foods web contact form on 10/3/22.Absolutely horrible customer service. Buyer beware.Customer response
10/04/2022
***********Initial Complaint
08/17/2022
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
Order placed in June. Never rec'd it. Multiple requests via phone, email (2 addresses), and chat. Nothing.Customer response
08/17/2022
Have attached the rec't.Business response
08/22/2022
We have reached out to the customer. We have apologized and have issued a full refund. We have been understaffed due to covid and are working very hard to catch up on all of our messages. Thank you for contacting us.Customer response
08/23/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.Initial Complaint
08/10/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I placed an order for several products (Order #********). Part of the order arrived via ***** (tracking #************) .Order shipped 8/3. The other part of the order, the Chicken Enchilada Bake, did not (***** tracking ************). I emailed Cali'flour at ******************************** 3X- I even got a generic response saying my email had been received (8/5). I asked them for assistance on getting the product delivered. I got no response. It's food that will spoil. Chances are strong it has. So again I emailed them (8/8), this time asking for a refund for undelivered product. I also tried their chat service on their webpage but got no response (8/9). I just want my money back for the undelivered product (value $36). Copies attached are snap shot and emails that I had to cut-n-paste into a word document
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Customer Complaints Summary
7 total complaints in the last 3 years.
0 complaints closed in the last 12 months.