ComplaintsforSierra Steel Harley-Davidson

• Initial Complaint

  02/15/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I took a **** course at Sierra Steel Harley-Davidson on January 7th **** and passed the course on that day and was told that I would get my m1 endorsement in 1 to 2 weeks in the mail. Todays date is February 15th **** and I still have not received it I have called 5 time about this issue and all times have been told it will be fixed. The m1 endorsement also has a expiration date so i only have a small window to use is and that time is being taken from me.

  Business response

  02/16/2024

  we have reached out to this gentleman. i believe that we have resolved the problem with his mail not getting delivered. 

  we have tried calling him many times, as we are also anxious to get the form DL389 to him.

  today he did call us back. we decided to send him a third form, registered mail.

  we are both hoping that this will be the successful conclusion to his issue. 

  *********************. 

   

• Initial Complaint

  12/09/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I bought a used ****** from this place ( BAD IDEA ) I arrived at about 2pm and looked around sales person choir we went around on bike I selected , he was honest and straight forward unlike *** in Finance traded in a ****** it started to get late and it was getting dark *** held me up in finance while in her office she added on all kinds of warranty's ,Tire wheel and bunch over selling like expecting me just sign away , told her take off the items had redo contract , over I did take a few items such a break down warranty , and she sold me on a theft package , while in with *** the bike was getting prepped to roll thought i was golden ride in my mind , after signing documents NEVER ONCE DID SHE SAY THESE CONTRACTS CAN NOT BE CANCELD I needed to bring *** back the title next day , I left it was very late dark and drove off upon getting home long long ride put bike in garage noticed a Plate on bike with expired Reg and did not match the paperwork that was handed to me in her office she also said she would need to install a ID tag for theft protection following day , . The next morning was set to ride back to allow theft ID stickers on however with incorrect paper work and a way out date License plate sticker was not trying to get arrested for expired Reg and none matching documents . So I was forced to drive my car and take her the title , upon my arrival told *** about this s**** up she said im sorry our guys messed up then told someone to go print a temporary plate so they gave it to me prior to leaving she said your theft ID tag will be in my desk . give me a call next day , so I did said she was out office so i sent her email days went by still nothing , now i try again another email no reply so then I sent several other emails and a email addressed to ********************* the service I got was horrible , weeks went by no reply told *** in a email cancel the warranty it was also on DUE BILL that 30 days now has long passed I did get a email from her saying she was forwarding it to owner I sent *** another email told her just cancel theft contract she never addressed issue , almost 4 weeks later I get a email from ********************* telling me I was told no cancelation . In my email I told *** in several of my email I'm out country wont be back nor will I ever return . just like ********************* was notified I responded to his email I WANT REFUND the device never put on I was trying to get the theft kit on but *** made it not happen I was sent out country for and had no more time left in addition the Due Bill *** Not completed with in the 30 Days contract I want a full refund for the theft device not installed .

  Business response

  12/12/2023

  i won't go into detail about the entire transaction. but to summarize, we explained everything to ******************** when he purchased his motorcycle. and, our business manager ******************* also e mailed him several times and further explained all details to him. he does not respond to our questions, nor has he returned the expired plate that we sent him a pre-paid envelope for.  We are done dealing with him. he has been rude and uncooperative at every turn.

  Now to address his refund request. we are going to issue a $300.00 refund, but it will not go to him. He neglected to inform you that he took out a loan with ************************* services when he purchased his motorcycle. They are the lienholder of record. So, any refund need to go to them. Which is EXACTLY WHAT WE ARE GOING TO DO. 

  We have been polite and professional, he has not. 

  That is all that we can do from here. Please contact me directly with any further questions. 

  *********************;

  Customer response

  12/12/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.  He is the won acting unprofessional should be resolved  I was totally aware the funds would be sent back to ****** credit  should never got to this point  waste of  all parties time . 
  

  Thank You 

  
  

• Initial Complaint

  04/07/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My complaint file #******** was responded by you stating that the file for the reason that I did not state a resolution. I write to ask you to try one more time. The resolution is that the dealer put back all of the parts they took off my motorcycle. The second part is to test the motorcycle to start normally. For you knowledge, the motorcycle was dropped off with front end damage and I have pictures of it "in as is" condition. But this dealer decided to go under the seat and remove electrical components. Decided to remove parts like the oil caps, gas caps and leave the bike in the rain. They decided to take off the complete rear end fender with all parts attached including my license plate.The resolution I seek is to get the motorcycle in "as is" condition left with the dealer service manager. Update. The owner had called me, but refused to discuss a resolution with me or my attorney.I want to speak with your president. And i want you and everyone to know that I have had the experience where a state official did not take my complaint seriously. I took it to the Governor who inquired about it. The state official, a commissioner, was fired.Please take a look at my motorcycle. I am willing to pay for your service and time to do this.Thank you.*********************** ************

  Business response

  04/12/2023

  ************ leaves ot a lot of details in this complaint.

  Detail #1. This bike was dropped off to ** wrecked on November 7th, 2017. 

  It was here for over seven calendar years. and over five actual years. 

  ************ received the payment from his insurance company, yet never brought any money in to have us perform the repairs. He kept the money, and left his bike sitting here. 

  Please find attached the repair order/estimate sheet that ************ signed recently when he came to our store. As you can see, we waived over $27,000.00 in storage fees, as we did not want to preform any work for him at this point. we were also never paid for the wreck estimate, or our wasted time and energy. he signed the document that said he agreed to take his bike, and the loose parts we had, and that we would waive all fees. So, it appears that ************ does not intend to honor the agreement he signed. That being the case, he will owe us close to $30,000.00 for all of his accumulated fees. 

  We have a ton of other documents, including the second one attached. We delivered the bike back to him recently, and he locked his gates and refused to let our employee leave his property. 

  We do not want to do any business with ************. Nor do we want to be hassled and insulted by him. He was presented with repair and storage bills several times throughout the years, to no avail. 

  The fact that he left his salvage bike here for over 5 years is in itself beyond the norm. We probably should have forced the issue years ago, but he did call occasionally, and he came in once or twice. So, it dragged on forever.

  The only thing we did wrong was to allow this to drag on for so many years. If he continues to pursue us, we will then pursue him for the amount owed to date. 

   

  Customer response

  04/19/2023

  I am rejecting this response because:

  I am rejecting this response because: I am including the pictures of the bike.  Picture 1 is as dropped off by Geico at the shop. Picture 2 and 3 are as delivered in the court yard. 
  

  As it sat in my courtyard I had a conversation with *****, the service manager.  I shared with him that my bike is missing parts.  He asked which ones and I started to go over the list.  He then interrupted and told the driver to bring back the bike.  He told me he was going to auction it off.  The bike was loaded.  I told the driver I am going to close the gate and calll my attorney.  After speaking with my attorney it was decided that the bike be kept and the dealer be sued for breach of contract.  The bike was unloaded by the driver and the gate was opened.  No threats were made as it is illegal to do so or hold any person.  That would be hostage taking.  The driver was very kind and went on his way.  ********* was called.  
  

  As to the dealers rest of the false statements I will make the following statements under all applicable laws.  
  

  The bike was left with ***, the service manager at the time.  I got $8500 from the insurance, but the estimate was above $9,000 for repairs.  I offered the money, but I was told to wait until I had the full amount.  *** told me that I can leave the bike until I get the repairs.  The exact language is that we take care of our customers.  No time or amount of storage fees were ever discussed or billed to me.  I want the business Burea to know that I have a residence on two acres and storing my bike at home was not an issue.  
  

  *** is no longer the service manager.  He will be called to testify when I do file a case against the dealer in court.  
  

  Brain, the service manager, was visited over a year ago.  I wanted him to give me the amount to fix my bike.  I was there with *************, a neurosurgeon as witness and I also met a gentleman there that worked previously for the dealer in *********.  The truth is Brain never got back to me.  I called several times and left messages with other staff, but no one called me.  
  

  It is only when I wanted them to fix my bike or return it is when I got an apppiintment to meet at the dealer.  The owner, his son, another staff member, and Brain met with me.  The estimate I was given them was about $16,000.  I was told the costs have gone up.  I asked them to fix the front end where the damage was.  Brain talked some more and told me how he has to get a second market fender and paint it.  $1500 was the cost for that.  Brain went back and made an estimate to fix the front end and came back with about $7,000. I agreed. Except he wanted another $1,000 so he didnt have to call me if he needed a nut or gasket so work would not be held up with him trying to call me.  I asked him to go over my bike with the list.  There is a part I did not need, and he said he would not fix it without it.  The owners son then said that he will deliver my bike and waive any fees.  He didnt even ask for a delivery fees.  
  

  Brain had me sign an as is form and in good faith I believed we were finished. 
  

  Surely, we were not.  Now it is just the beginning.  Please take a look at the pictures.  Compare the bike trusted in their care and the way it was delivered back to me.  
  

  The dealer has completely stolen my rear end.  Destroyed the wiring under the seat and stole equipment.  They have stolen many other parts.  Most importantly, the bike was able to start and needed just front end repair.  I am advised that with the parts missing and the bike parts no longer available that the bike is now unfixable.  This means that this dealer has caused a lot of damage to my bike and I.  
  

  Please do not be moved by the dealer's threats.  Please do not give them the rating for people to believe they are good.  This dealer is very very bad.

  As for a resolution, I ask that my bike be put back in the condition left with the dealer.  It is only then I can get the front end repaired and ride again.  
  

  my bike is available for you to review.  
  

  thank you

   

  *********************** (*****)

  ************

  ***********************************************

  
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩