Business ProfileforChico Nissan Inc.

5/3/2024 On this day, I went in for a routine oil change. During my oil change, I was notified by text message that during the multipoint inspection, they had found several other issues that needed to be resolved. These "issues" were presented in all capital letters, and accompanied by a large red banner that said, "Items requiring immediate attention" and a red tab that read, "Critical." These repairs were not something I could do all in one day, so I asked to reschedule the rest. When talking to *****, he noted that I could still drive my car but should schedule an appointment on the sooner side. One of the "items requiring immediate attention" was my engine air filter. This was an estimated cost of $35.95. I decided that this was something I could do myself, and when I did I found that my engine air filter did not need to be changed. In fact, there was barely any debris on it. I could have gone several thousand more miles with it. To me, this felt like I was being taken advantage of for being a woman, who clearly did not know much about cars.When I called to complain on 5/6/24 about feeling taken advantage of, **** noted that all "critical" items are things that "eventually need to be done." Even though the "items requiring immediate attention" are in all capital letters, there's a giant red banner and a tab that says "critical," these items aren't necessarily that important. With that philosophy of critical items being considered as "eventually needed to be done.", comes three large concerns. 1.- How many other people are being taken advantage of from this hyperbole?- thinking their vehicle is not "road safe." 2. How can customers trust that what they're being told needs to be done, actually needs to be done? 3. How many items is Chico Nissan Charging and servicing that don't actually need to be done?- What are the business ethics? I am a college student, who is just trying to make ends meet. I came here because I thought I could trust them. I was wrong.