Business ProfileforBuild.com

I ordered two end tables from this company on May 31, 2024 and did not receive the product until July 15, 2024. The delivery service opened the boxes on my front porch and both end tables had broken legs. The delivery service took photos and called, Im assuming, management who in turn called Build to let them know both tables were broken. I called Build when the delivery service was boxing up the tables, as I refused delivery. The person I spoke to on the phone stated they already had the claim and a refund would be issued in 3 to 7 days. I did not receive a refund, so I used the chat to explain my situation and got timed out. I started another chat and was told my refund was approved and I would receive the refund in 3 to 7 days. Guess what no refund! I started a chat on 8/7/2024 and got timed out once again. I started another chat and that person told me the refund was denied for photos. The delivery service took photos and I was told twice my refund was approved. I emailed photos myself today after calling. I asked to speak to the finance department and was told they dont talk to customers. They have the broken tables and my $1,400+. I would not recommend this company. I fail to understand how they have an A+ rating.