Customer ReviewsforBuild.com

I ordered two end tables from this company on May 31, 2024 and did not receive the product until July 15, 2024. The delivery service opened the boxes on my front porch and both end tables had broken legs. The delivery service took photos and called, Im assuming, management who in turn called Build to let them know both tables were broken. I called Build when the delivery service was boxing up the tables, as I refused delivery. The person I spoke to on the phone stated they already had the claim and a refund would be issued in 3 to 7 days. I did not receive a refund, so I used the chat to explain my situation and got timed out. I started another chat and was told my refund was approved and I would receive the refund in 3 to 7 days. Guess what no refund! I started a chat on 8/7/2024 and got timed out once again. I started another chat and that person told me the refund was denied for photos. The delivery service took photos and I was told twice my refund was approved. I emailed photos myself today after calling. I asked to speak to the finance department and was told they dont talk to customers. They have the broken tables and my $1,400+. I would not recommend this company. I fail to understand how they have an A+ rating.

Why is BBB giving them an A+ and why are they bragging about being a member on their site when clearly, customers are letting you all know how terrible their customer service is. I have never experienced such deplorable actions form a company and I order a lot of line. So far, they have cheated me out of over $600. BBB, look at their ratings on other sites such as Trust Pilot and Consumer Affairs and your site as you have to get their rating right. It's an F. These people are what nightmares are made of.

Worst customer service experience I have ever had. Getting something returned was an absolute nightmare with them. 100% regret not spending a little extra money and going with *********** Never ever again, had to learn the very hard way with this company.

The delivery service R&L Carriers made my product delivery a nightmare. While it was shipped extremely fast, the only notification I received was from the delivery driver who called to say he was at the location to deliver the 70 boxes of flooring. No advanced notice whatsoever. I dropped what I was doing and ran to the location. I wound up moving 70 boxes of flooring at 40lbs per box into the house myself. I'm not a young man. If I would have had some advanced notification, I would have arranged for some assistance ahead of time. I let my sales rep no of my complaint and asked for a call but I did not get any response.

I have never used this company. They tried to charge my bank ******. I called bank and stopped everything. Then called this company. You can not talk to anyone unless you have a account. Which I don't. Only chat with someone on their page. I was told no their problem. Would not recommend using this company. They seem shady.

While the Mohawk product may be great, I'd avoid doing any business with Bed, Bath, and Beyond, Build.com, and their shipping company R+L Carriers. I ordered a pallet of flooring for a project and they sent the wrong color/line of carpet. I was not there to sign for or inspect the carpet, so they just dropped it at my front door (2 days before they said it would be arriving). Fortunately, I went by the job site and saw the pallet outside before the rain started. When I noticed it was the wrong item, I called to have them return and pick it up. The Build.com rep told me they haven't had the carpet I ordered in stock for months and do not expect to have it for a couple more. Why in the world would Bed, Bath, and Beyond be selling it then?! They advised they would have to schedule at a later date a return pick-up and I would have to unload and move the entire pallet inside of the building. I moved everything inside and returned a different day to meet with the carrier. I called R+L the morning of the return and they advised they would be to the site between 1pm and 5pm. I gave them my phone number in case of any issues and went to the site to move everything outside and re-pallet it for them per their request. Once 5pm came and no one showed, I called them again and they said their driver tried calling me, but apparently had the wrong number. They then told me they wouldn't be able to come and that I would again have to move the entire pallet back inside. As of right now I have almost 8 hours invested into trying to return their mistakes, as well as a tired back from lifting and moving boxes 3 times for absolutely no reason. Build.com, R+L Carriers, and Bed, Bath, and Beyond have made no attempts to remedy their multiple mistakes. It's one thing to have someone steal your money, but when they begin to rob you of your time....it isn't something you can ever recoup. I'm very disappointed in how they run their operation and will NEVER buy from them again.

They are scammers, they claim to offer a 90-day return policy, which is completely deceptive. I bought a dishwasher and as soon as we installed it, the device immediately started having problems, making a repetitive electronic noise every 15 minutes constantly. We requested a return since we were within the return period, and they replied that they could not accept the return because it had been installed. How were we supposed to know before installing it that the device would fail? Were we supposed to have prophetic vision? They are thieves.

Build.com listed my vanity as including a mirror. I contacted customer service to let them know I hadn't received it. The first customer service rep confirmed there was a mirror included. After getting disconnected and being on the phone for an hour, the 2nd rep informed me this was an error on their webpage but there would be no compensation or replacement item. No accountability. Will not use their service again.