Business ProfileforNorcal Food Equipment, Inc.

on 8/1/2023 We called the company to check on our Ice Machine as it was leaking. They arrived, took a quick look at the machine at the back, and said that our back pipeline was not installed correctly. They quoted the price for the installation. This took around 5 minutes at maximum. We refused the service as it was too costly for us at the time, and that we would seek another business to fix the issue. The problem is this: after we refused the service, we were quoted the fees we had to pay. Included was the base fee [which when asked initially, were not told the price upfront, but that it depended on the issue] and a gas fee [which was never told to us anytime during this entire process]. A 98$ gas fee for a in city visit? We did not agree nor was notified of this additional gas fee- especially since the location of this business is not far in town, the fee is unreasonable. Eventually the employee who came to our restaurant just left instead of attempting any resolution with us. In addition to that: after contacting the business- the owner responded as if our confusion and upset were unreasonable, making no attempt to resolve any issues as no other customer had an issue with their hidden fees before. Ultimately he yelled at us and told us to "NEVER CALL BACK". This is unacceptable. We received a notice in the mail for a bill including the extra gas fee two weeks later. In addition they claim that our warranty is voided as we refused their service- without communication with us, they went ahead and acted as if we will not fix the machine at all. This is also ignoring the fact that at the initial installation months ago: we had taken a photo of the back piping/installation and showed it to the owner of this business and he said "it would work". We never said we would not pay the base price of the diagnostic service. It is just the 98$ gas fee that was never notified prior, and for a business that is practically a 5 minute drive away.