ComplaintsforAAdvantage Self Storage
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Complaint Details
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Initial Complaint
07/26/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I rented a small unit from this storage company and ended our agreement at the end of April 2024 by moving my property out of the unit. I notified the company by phone at that time. On May 3, they withdrew the rental amount of $70 from my bank account. I have emailed and phoned their office numerous times since then. Without any reply or response. Until I finally got someone on the phone in mid June and notified them that this needed to be resolved. I was told that it may take up to 2 months for the business to refund my money! Was also told that they couldn't do anything to remedy it until then! It has been 2 1/2 months since they stole my money and I am still emailing, calling and leaving messages and not one person from that company has contacted me. I just want them to do their job, apologize and give me my money back!Initial Complaint
05/06/2024
- Complaint Type:
- Facilities Issues
- Status:
- Unanswered
In January 2024, we rented a storage unit from AAdvantage Self Storage to temporarily store personal items while we waited for our new home to be built. In early March 2024, I went to retrieve luggage from our unit and noticed that there were mice f**** and urine on our belongings. I called the office on 3/10/24 and left a voicemail informing them of the issue and never received a call back. I called again on 3/13/24 and spoke with someone in the office who informed me that the reason for the mice had to do with their rodent traps and the rain but it would be fixed in the next couple of days and the mice should be taken care of. During this time, I purchased mouse traps and put them in the unit to try to help out. I called the office again on 3/15/24 and left another voicemail informing them that I was still catching three to four mice a day and the issue had not been resolved. This voicemail was also never returned. I then emailed them on 3/31/24 informing them that I was still catching three to four mice a day and there did not appear to be any improvement. I also let them know that some items were ruined due to mice urine, feces, and/or damage and asked for reimbursement of these items with a total replacement cost of $2917.49. This email went unanswered. My wife called the office on 4/3/24 and spoke to someone at the office and informed them of the issue again and requested reimbursement for the damaged items. She was told that they were waiting on a response from the owner and we would be receiving a call from them shortly, which never happened. I emailed again on 4/4/24 and again on 4/20/24 notifying them that we would be vacating the unit as of 4/30/24 and asking for a call from the owner. We did not receive a response to either of these emails or a call from the owner. We are requesting reimbursement for the items damaged by the mice due to management not addressing the issue of the mice timely, leading to damage of our items.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
2 total complaints in the last 3 years.
2 complaints closed in the last 12 months.