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            Business ProfileTouchUpDirect

            Automotive Paint

            Contact Information

            15280 El Prado Rd

            Chino, CA 91710-7623

            Visit Website
            (855) 600-8160

            Customer Reviews

            1/5

            Average of 12 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            7 complaints closed in last 3 years

            1 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            D

            This business is not BBB Accredited

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            Business Details

            Location of This Business
            15280 El Prado Rd, Chino, CA 91710-7623
            BBB File Opened:
            7/13/2021
            Business Incorporated:
            11/19/2020
            Type of Entity:
            Limited Liability Company (LLC)
            Alternate Business Name
            • TouchUpDirect, Inc.
            Additional Contact Information

            Email Addresses

            Read More Business Details and See Alerts

            Customer Complaints

            7 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            08/20/2023

            Complaint Type:
            Service or Repair Issues
            Status:
            Resolved
            Ordered per VIN of car. Wrong paint was sent. No match guarantee offered. Submitted paperwork, photos and answered their questions, not once but 4 times then they closed my request without sending the correct paint. Wasted money and time. No match guarantee is a fraud and the company should not be able to do that.
            Read More
            Read 6 More Complaints

            Customer Reviews

            12 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Scot H

            02/29/2024

            I purchased Tesla Deep Blue Metallic **** Touch Up Paint TUPAINT-******-PEN-ESSENTIAL Product: pen, Kit: essential. I never used the pen The white pen tip is still white. I hear liquid inside, but nothing dispenses. This product has never been used and I went to use the pen for the first time last weekend, but nothing came out. This product was stored upright in a cool dark place in my home. I asked to have this product replaced and they said no. "Please note we have a 45-day return policy." I would never invest another ***** in any of their products. NO LOT NUMBERS AND NO EXPIRATION DATES! This product could have been sitting on a shelf in their facility for years!! If I could give 0 stars, I would. If you are brave enough or dumb enough to take a chance, make sure you open the product and use it immediately!! They do not stand behind their product!

            TouchUpDirect Response

            03/01/2024

            The customer purchased this item last **********. We have a 45 day return/refund policy- as stated in our website. We offered to provide him a discount on the purchase of his replacement - but did not receive a response.
            Read 11 More Customer Reviews

            Local BBB

            BBB Serving Central California & Inland Empire Counties

            More Info on Local BBB

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