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Find a Location

Chino Hills Ford has 1 locations, listed below.

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    Business ProfileforChino Hills Ford

    Car Dealers

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 3 Customer Reviews

    Customer Complaints

    14 complaints closed in last 3 years

    2 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    Providing auto sales, repair services and parts.

    Business Details

    Location of This Business
    4480 Chino Hills Pkwy, Chino, CA 91710-5602
    BBB File Opened:
    5/20/2021
    Years in Business:
    3
    Business Started:
    11/1/2020
    Business Incorporated:
    8/7/2020
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    BBB records show a license number of 04935 for this business, issued by DMV - Occupational Licensing Branch. The expiration date of this license is 12/1/2024.

    These agencies may include:

    DMV - Occupational Licensing Branch

    PO Box 932342

    Sacramento CA 94232

    (916) 229-3127

    http://www.dca.ca.gov

    BBB records show a license number of 298313 for this business, issued by Bureau of Automotive Repair. The expiration date of this license is 10/31/2024.

    These agencies may include:

    Bureau of Automotive Repair

    10949 N Mather Blvd

    Rancho Cordova CA 95670

    (800) 952-5210

    http://www.autorepair.ca.gov

    Type of Entity:
    Limited Liability Company (LLC)
    Alternate Business Name
    • Chino Ford LLC
    Related Businesses
    • Ms. Armina Mgerian, Managing Member of Chino Hills Ford, also is also the CFO for Coachella Valley Volkswagen. You may view the BBB report for Coachella Valley Volkswagen by clicking here.
    Business Management
    • Ms. Armina Mgerian, Managing Member
    • Mr. Gayland Schmitt, General Manager
    Contact Information

    Principal

    • Ms. Armina Mgerian, Managing Member

    Industry Tip

    BBB Tip: Buying a used car

    Customer Complaints

    14 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    02/02/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    I purchased my daughter's first car from Chino Hills Ford last January. In October, the ** went out - which seemed odd for a low mile vehicle. There is a lot more to this but in taking it to a mechanic he found that this "accident free" car had actually been in a major accident. The abrasions on the **'s refrigerant tube took months to wear through before the symptoms of a concealed accident could be visible. My mechanic called me down to his shop with a "you'll have to see this to believe it." The entire front end was pushed in but it appears that rather than repairing any of it, Chino Hills Ford simply purchased an after market bumper, sprayed it to match (without prep so that paint is now failing) and sold the car as "accident free." If I had put the car on a lift before buying this would have been obvious but I assumed they as a dealer were honest. Since October I've been trying to reach the manager to discuss. They need to either buy the car back for what I paid, plus the repairs I've already made or pay my expenses to repair all of the damages that they concealed.I first sent an email to the original sales person requesting a response - but received nothing. After waiting over a month, I called asking to speak with the ** and was greeted by a "Customer Relations Mgr" who indicated that the ** would get back to me.Later, a sales mgr, **** returned my call and told me that if I had brought it back within 30 days they definitely would have paid for all of the problems but because it had been several more months there was nothing he could do. I reminded him that because this was fraud that they had obviously gone to great lengths to conceal, there was no way for me to know that they had hidden something until a symptom existed and that I reached out as soon as that happened.I again asked to speak with the ** whom **** indicated would be calling. Now over another month has gone by and they continue to ignore my request.

    Customer Reviews

    3 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    American M

    1 star

    03/22/2023

    FATAL MISTAKE ON VEHICLE REGISTRATION I spent most of my time to fix their mistakes and lazy work. The registration of the vehicle is suppose to be commercial .I told CHINO HILLS FORD and THEIR team many times.I received it as personal automobile after 87 days later and I mentioned on the phone and THEIR teammates who did paperwork as a COMMERCIALS REGISTRATION.I need immediate correction on this registration. THEY blocked my business vehicle 3 months.I will take legal action on THEIR side.chino hills did more than enough damage on my company.Terrible service….

    Chino Hills Ford Response

    03/24/2023

    I am sorry that you have had a negative experience with our Sales team. We want our guests to feel welcome and well taken care of and it is disappointing that we've missed the mark in your case. We are trying to resolve the issue at hand. I have reached out to you and you do not have a voicemail setup so that I can make you an appointment. Please give us a call ###-###-####.

    Local BBB

    BBB Serving Central California & Inland Empire Counties

    BBB Reports On

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