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Business Profile

Electric Bike and Scooters

Rattan

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Electric Bike and Scooters.

Complaints

This profile includes complaints for Rattan's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Rattan has 4 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Rattan

      9155 Archibald Ave Ste A Rancho Cucamonga, CA 91730-5259

    • Rattan

      13771 Norton Ave Chino, CA 91710-5477

    • Rattan

      8833 Flower Rd Rch Cucamonga, CA 91730-4467

    • Rattan

      13825 Norton Ave Ontario, CA 91710-5481

    Customer Complaints Summary

    • 10 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/09/2024

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Got this Rattan E bike 750 .Had issues from the start and after doing research everyone is complaining about the brake ********** a hold of Rattan by email no luck kept getting the runaround .Texted also and was told it is not covered.The issue is safety the brake cables and calipers are junk and very unsafe.Also the gear switch gear down button comes off.Rattan website states there is warranty on brakes for 1 year but the representative I talk to said it is customer responsible .

    • Initial Complaint

      Date:09/27/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      9/09/2024 purchased a bike from them on the internet and received it on Sunday 9/15/2024. All the parts did not fit and tried to reconcile by calling and emailing with no response from company. Now I just would like to return it and get my money back. I have done what is required by their return policy on the website with no response from the company. i believe it is a scam company and i need your help.

    • Initial Complaint

      Date:09/05/2023

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a kickstand August 28th 2023. I put an order in for the kickstand I wanted for $39.99. This company has done nothing but harass me for photos and the serial numbers of the bike that Im purchasing the kickstand for. There are options to choose what kind of kickstand you can buy. I told them to send the kickstand or refund my money. They have done neither.

    • Initial Complaint

      Date:07/25/2023

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 7/3/2023 I ordered two electric bikes from the Rattan Bike Company in Cucamonga California . First Bike Pathfinder ST was $1449 Second bike ***** **O was $1199 Received the bikes on July 11th or 12th and immediately recognized that the ***** **O was far too big for my stature. I contacted the company by July 13th to request directions and instructions on returning the bike. I asked for instructions and sent all the required documentation ( invoice and bike photo) only to receive nonstop text and emails in broken English such as ( we can be help you)( we no can answer today). The company has no working phone. I made the statement repeatedly that I understood there would be a return fee of $180 and I simply needed I structures on returning the bike. I still have no response from the company and am now beyond the 2 week return time because of the stall tactics used by the company

    • Initial Complaint

      Date:04/14/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Item purchased on October 22nd, 2022. Item came and was missing a kick stand and soon after the battery had issues. I started a return to return the bike on November 6th, 2022. The seller contacted me in regards to this and asked me continuously to troubleshoot the issue regarding the battery. They quickly resolved the kickstand issue, but not the battery issue. They resolved the claim on their side, but the issue was not resolved. I then contacted the company again regarding the battery issue, yet never was able to resolve the issue. I then sent the bike back via UPS for a cost of $650. While the item was shipping back, I received a response from the seller stating they would refund me in 1-2 days once the item came. Five days later they responded with they refused to return the item and will "fix" it. At this point with $650 shipping cost, $1,282.93 for the bike and all of the time spent on this. I would just like a refund for the item purchased ($1282.93). I have documentation of the return being approved, the seller stating they would refund me and my receipts of payments of shipping the item back to the seller.

    • Initial Complaint

      Date:03/03/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased an electric bike (***** fat bear 750s) for $1799us direct through the ******/***** website on 04/08/2022. Upon receiving of bike, the battery did not work. The company sent a new one. Then the motor died within 3 months. The company sent me a new motor and expected me to install it without any knowledge on how to do so. I complained and they sent money to take to a bike shop to professionally be worked on. I did that but the bike still would not start. The company informed me that it’s the controller and it needs to be replaced. They sent me a new controller, which they also expected me to install on my own and did not offer to send it to an actual electric bike shop for repair. By this time, I completely lost all trust and faith in the bike/company and have already been asking for a refund which they kept refusing. They kept insisting I keep trying to fix the bike. So I installed the new controller and still the bike would not work. At this time, rattan/***** agrees to the refund but only when they get the bike back in their possession. They refused to send me a box to put the bike in and I was forced to pay out of pocket $100 to get a custom box made and packing material. Once the company receives the bike back, they say that the bike is used, the battery doesn’t work, etc. all these things that was already known to them prior! They once again, refuse to give my refund back and offer to either fix the bike or replace with a refurbished one. I refused and said I do not trust the company or its products and that they had promised me in email that once they received the bike, they would process the refund. As of today it’s been 3 days since my last email to them and they have not responded. I only want a refund, nothing more and as of now they have the bike and my money. Thank you for your time and I hope that you may be able to help me in this situation.

    • Initial Complaint

      Date:01/20/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Order Date Payment Status Fulfillment Status Total June 25, 2022 Paid Fulfilled $1,528.98 ebike with one year warranty.ive had nothing but problems with the bike and now im asking them for a part thats under warranty and they keep asking me to send them videos and picturees whichn i have been sending and there just dicking me around.seems like there having fun with me.

    • Initial Complaint

      Date:11/14/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a rattan bike in November 2021. They sent me one that would not work because of the cable. It took me months to get a hold of someone to send me a cable. When I took it to a bike shop to install the cable, the shop said the bike is missing 2 safety clips that cannot be purchased anywhere else. Now it’s taking me months again just to get a hold of someone. It is not true that they have a local office. Everything is coming from China. False marketing. The reason I bought the bike online is I thought they had a local store. Again, false advertising. They keep saying someone will email me…it has been a year. I still have not used the bike not even once!

    • Initial Complaint

      Date:08/16/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I paid Rattan Bikes $999.00 for a Rattan Compass late Dec. Order #**** this bike has done nothing but fall apart since I got it. I'd like the company to do the right thing replace this trash bike. Again they do not contact me

    • Initial Complaint

      Date:07/30/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a Rattan Pathfinder 750W mountain e bike on 2/18/22. The battery would not charge so I took it to a professional bike shop and he told me that the battery was no good. The bike repair shop and I have tried to contact the company about this issue. No one gets back to us. We have given them everything that they have asked for. I do not want to pay for a new battery when it is still under warranty,which will run out soon. I paid &1,099.00 for this bike.

    Rattan is NOT a BBB Accredited Business.

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