Customer ReviewsforJacuzzi Hot Tub

Please do not deal with Jacuzzi. Big thief. The company took from me ***** dollars for installation only for 4 bathrooms. They made me pay all the materials, the sinks, the vanities, the cabinets the two glass showers and without mentioning the delays and bad measurements from the beginning to provoque delays. No supervisions, no follow-up. The worst company I have ever dealt with. It was a nightmare. I was watching the work that was not worth ***** dollars. Never never never again with Jacuzzi. I do not want to hear about this company anymore. What made me write the review not to be a victim of this worse company and to warn people. I saw today an add that shocked me: your dream bathroom in one day with Jacuzzi, waiving all installation costs PLUS oh my gosh. It is a big joke!

Shame on ****** for using such a poor vender to represent their company. From contract signing it took almost 3 months for the install. Paid a premium price and expected ****** quality. Just like others have mentioned, wrong materials and accessories were on the order. Took weeks of my personal follow-up to get the right items. City inspector never showed up. I still have a patched hole in a bedroom wall waiting and waiting for them to repair. Also, have YET to receive my ****** gift card. DO NOT USE THESE CLOWNS FOR YOUR BATHROOM REMODEL. RUN AWAY!!!

We scheduled an appointment and no one showed up. The person called at 10am and said they would arrive at 10:30. Waited an entire day. No Show, No call. Don't use these people. I cant even give them one star.

I bought top of the line hot tub, or so I thought. Spent $20,000 on a J575 in 2018. Was delivered in June. After a few months the top lightning strip on one side started dimming out and eventually stopped working. Contacted service. They were nice, but it took forever (months) to get the part replaced. I would take a day off of work and wait for the service, no one would show or call, then I would receive an email they cancelled my appointment. When called they said they didnt have my part, so they cancelled. If they knew a day before the scheduled service they had no parts, why not call the client? Awful! They replaced my light strips 2 times now. Every time I got a different answer as to why it keeps breaking. First time they tried to blame me and how I balance the water chemicals. Last time, a year ago I was told my previously installed strip was a bad batch off the assembly line. The service tried to make me pay for the parts at $1500 or so because it wasnt under warranty anymore but I argued and I escalated the issue, as it was ongoing since I purchased the hot tub. And they waived that fee. Not my fault it takes them months to get parts replaced while my warranty is running out of time! It took forever to get the strips, then winter came and I was told its better to wait a few months until summer,Well today both sides, 2 light strips are out again. I already emailed them what is the warranty on their parts.I dont think they will do anything.I had to replace my cover already as well, as it became water logged and extremely heavy, after only 1 year. It took a very long time to get it replaced, but they did replace it as it was under warranty. I hired a local hot tub guy to replace my heater this November as it stopped working. He said the light strips will never work for long as there is a flaw in the design and they start at the worst spot for electronic parts, right under a waterfall.I know one thing; I bought a $20,000 lemon.

Purchased a J200 in 2021 from dealer . Delivery and set up by the dealer was good. First thing we noticed during setup was *************** insulation...so cheap looking. Then the display panel is so poorly lit that it is almost unreadable during daylight. Then a leak at the pump coupling, then a malfunction of the control. I would not buy Jacuzzi again or recommend.

Im very dissapointed with the service received by Jacuzzis.I bought a pool spa and the motor got ruined and it was under warranty. Ive been waiting for the part for 3.5 months and still the part hasnt come. Now that winter is near i asked for help with the spa as I dont want pipes to freeze. I spoke several times to customer service to followup and no solution was given only that the part wasnt here. I had to talk the manager she offer service at 159 i agreed aftter a week the appointment hasnt been schedule, ive send follow up emails with no luck i spoke with chat service in the website and they can only come dec 12 after all the explanation offering to pay technician over time or additional fee to come this week to avoid the spa to ruin the answer was no. no one cares my spa can freeze due to them not getting my part. Im very dissapointed.They only send me a winter guideline expecting for me to put a ceramic heater inside the spa a very dangerous thing for someone that doesnt have experience. To add what jacuzzis is asking me to do with the heater contradicts the safety guidelines from the heater. I believe they dont send technician as they are trying to avoid responsability Still have no technician appointment and no solution Becareful when buying a spa with them They simply dont care i truly recomend you to look for other Spa Sellers or at least ask this questions if it happens to you to see what answers you get *********** very dissaponited my spa can ruin no one cares

Poor quality control.....worse service. I bought a brand new Jacuzzi 3-seat hot tub 10 months ago. I have already had 4 service calls to repail a broken jet, broken lights, and a bad jet switch that was not properly installed. The lights where broken when the tub was delivered. I didnt notice it until I saw rust forming aronnd the light. Waited 2 months for 2 small replacement bulbs. When I called the dealer about the leak they said I was filling the tub too full and that was causing the leak. I then contacted Jacuzzi directly and their Support people said the same thing. I told them it would be a poor design to knowling have water leak out from INSIDE the tub...directly over electrical components. After numerous calls to the dealer, I finally got a competent tech to come back out and he IMMEDIATELY found the problem: A jet swiitch was not poperly installed and would leak when the water level rose over the jet vale (which is well below the the top of the tub). 3 phone calls and 4 visits to fix an OBVIOUS problem. And to top it all of....getting replacement parts has been a nightmare! I am currently waiting 7 weeks for replacement jet and as well as parts to repair the leaking valve. COVID is no longer a viable excuse for such terrible support.

I will tell you about an experience that we had. We ordered 2 jacuzzi showers. The 1st one went in like a dream so I ordered another one…a mistake! We gave them a down payment of $6,000.00 in February for the installation to happen on the 1st week of June. I received a call a couple of days prior to the installation date to inform me that they had broken the pan and it would have to be delayed by 4 weeks. Prior to them breaking the pan, I received a phone call at least once a week to find out if I had any questions. After the call regarding the broken pan, they did not contact me once. Expecting them to honor the 4 week time frame, I called on July 5th to ask where my order was. After talking to several people in “customer service” they said they would have to contact another person not in there facility and the will contact me, which did not happen. So I called several more times only to find out that they didn’t have any order for me, so in essence they had lost my order. So, I said cancel it and return my $6,000.00. They agreed that they would do that around the 7th or eighth of July and it would be returned to my credit card in 7 to 10 days. No money on the 21st, so I contact them again to let them know that this is ridiculous and I want my money so the service rep asked me if I would hold while she checks on it. So then the manager of that department gets on the phone and says it is Saturday and they don’t work on the weekends in that department. So….I would bet they will not contact me on Monday either, so I will contact them again and if no resolution I will contact my attorney and begin a law suit. My advice to all, be careful of their commitments…

I wish I'd seen these reviews before spending $8K on a new Jacuzzi hot tub. The lounger jets stopped working correctly a month after installation. The dealer did not install the filters-I noticed them floating in the filter cage! They have not repaired the poorly functioning jets and they have not responded to my complaint letter. Jacuzzi co. does not reply to customer support emails, the support phone person does not do what they said they would do and the tub still doesn't work correctly months later. This is terrible customer service and a huge disappointment. We bought a Jacuzzi because we thought it was a good brand. The tub is very nice and most of it works great, but there has to be good customer service and repair too. If there was a 'zero' star, that's what I would have chosen in this review. My next step is getting some legal help.