Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
05/17/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
Niebla tree service workers stopped while passing me and asked if they could do some work for me. I showed the 2 employees my back yard and explained what I wanted to be done. We agreed on completing the task of clearing the back yard hill and haul away for $ 400.00 To be completed on Wednesday May the 17th by 4 pm . I granted access via the side gate. Today I called the company and the reneged on the verbal agreement.Business response
05/31/2023
Good morning *****,Niebla Group did take care of the job for * ********, the task of clearing the backyard hill and haul away for $ 400.00, we were paid and the job was completed.Regards,*** ****
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
5202 Philadelphia St Ste R
Chino, CA 91710-7530
Want a quote from this business?
Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.