ComplaintsforInnocenzi Eye Associates
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Complaint Details
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Initial Complaint
11/08/2022
- Complaint Type:
- Billing Issues
- Status:
- Resolved
I received a bill from this location, in which I have not been here in over 1-2 years. They recently send a bill in the amount of $171.32. It has no explanation of service or what this is for. I had a issue with them in the past where they were trying to charge me for a office visit fee and a co-pay. I paid my co-pay & provided them my health insurance cards. I reached out to my health insurance to find out that the eye doctor was paid for that visit. It was such a hassle to get that issue situated and finally it was resolved. Now, 1-2 years later...here we go again. I would like to know what this is for? This is such a inconvenience for me always having to try and get this resolved and clear things up. The previous issues took over 2 weeks to get resolved. In my opinion this appears to be fraud on their end trying to collect from myself or my health insurance. This has got to stop. All I request is to stop and clear the issue.Business response
12/20/2022
December 1, 2022
Better Business Bureau **** ** **** **** ******* ** *****
Re: **** ******
To whom it may concern:
Responding to patient's complaint, we have no record of previous dissatisfaction or concerns about previous co-payments, insurance inquiry or balance due on this patient's account. Patient has been seen in our office a total of four visits, 11/14/18, 12/3/18, 4/23/21 and 7/9/21. Patient has received a bill for date of service 7/9/21 due to "deductible" responsibility. Patient insurance coverage from 11/14/18 — 12/31/2020 was Anthem Blue Cross HMO. Patient's responsibility $40.00 office visit copayment with an approved authorization from medical group. As of January 1, 2021, patient's insurance coverage changed to Anthem Blue Cross PPO, with an annual deductible of $3000.00 and 30% coinsurance responsibility. Anthem Blue Cross PPO was billed, no payment received. Per Anthem Blue Cross, payment applied to member's deductible.
Patient is correct; it has taken over one year to receive a statement from our office, we apologize, but we had billing company difficulties last year. As of September of this year, we have transitioned to a new billing company.
We apologize for any inconvenience, but we are trying to collect payment for services rendered.
If you have any additional questions or concerns, please do not hesitate to call ###-###-#### or email l*************************
With regards,
******* ****** Office Manager
***** ******* **** * ***** *** * ****** ** ***** • ###-###-#### • Fax ###-###-####
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.